Contact Center Solutions Featured Article

Acqueon U-Nexis Now Integrates with UCCX 10.5

July 31, 2014

Taking customer’s experience to a new level is the top priority of every business today. A single solution that can cover product notifications or service renewals to sophisticated customer service, collections and marketing programs is all what the industry needs today.


Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform.

Cisco Unified Contact Center Express is designed to meet the needs of midmarket and enterprise branch offices, or companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents. Integrating Acqueon's U-Nexis list and campaign management solution with UCCX 10.5 platform provides business with a complete contact center solution capable of handling their most challenging outbound requirements.

“In the new era of customer experience management, anticipating a customer’s needs and reaching out proactively through a channel of the customer’s choice are vital parts of any customer engagement model,” said Ashok Raj, VP of Product Management. “With UCCX now supporting predictive dialing, along with an API for easy integration, it was natural for Acqueon to bring large enterprise-grade contact lifecycle management capabilities to the commercial and SME segments.”

Acqueon Technologies U-Nexis provides advanced list and campaign management features to the Express platform, enhancing outbound capabilities and performance. U-Nexis also leverages the new predictive dialer, as well as other dialing modes, and seamlessly integrates with the Finesse Agent Desktop, acting as natural extension of UCCX. Using advanced features, U-Nexis maximizes yield from contact data and increases the overall performance of outbound campaigns.

Acqueon also announced that for a limited time, the company would be offering five free U-Nexis licenses to all UCCX 10.5 customers. 




Edited by Adam Brandt



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