NACR will be adding new managed services to its NACR Ovation Managed Services portfolio in order to serve customer needs at all levels of contact center operation. These include basic system administration and monitoring, up to and including customized application management and specialized technology optimization. The new features will help businesses to integrate, operate, and enhance the functioning of their contact centers.
The NACR Ovation Managed Services portfolio delivers customizable and prepackaged managing services that depend on both high-tech Network Operations Centers (NOCs) and sophisticated tools, as well as certified professionals.
To ensure proactive support for complex communications infrastructures and applications, NACR offers three levels of support in its NACR Ovation Managed Services for contact center solutions. At its Contact Center Foundation level, the contact center offers services that support system administration, software updates, backup and configuration management, and monitoring network health. The Contact Center Support level provides engineering expertise, as well as the appropriate tools and processes for monitoring and managing customized applications including IVR, screen pops, call routing, and self-service apps. The final level, or Contact Center Signature Services, to be introduced in Q3 2014, will deliver management support like IT lifecycle and roadmap planning, demand and capacity assessments, and pulse and stress testing.
As an integrator of communications solutions and services, NACR caters to anyone from small businesses to FORTUNE 100 and global enterprises. It provides sales, consultation, training, and technical support along with managed services and maintenance assistance to its customers.
NACR recently announced the launch of a new Contact Center Advanced Services Delivery Practice. This practice is expected to advance NACR’s leadership in the contact center space, leveraging the company’s leadership in the design, integration, operation, and optimization of state-of-the-art contact centers. This team includes experts from ConvergeOne Advanced Services and NACR partners, as well as Avaya Advanced Services Professionals and NACR Contact Center Engineering and Solution Specialists.