Contact Center Solutions Featured Article

NACR Ovation Managed Services Portfolio Updated with New Managed Services

July 07, 2014

NACR will be adding new managed services to its NACR Ovation Managed Services portfolio in order to serve customer needs at all levels of contact center operation. These include basic system administration and monitoring, up to and including customized application management and specialized technology optimization. The new features will help businesses to integrate, operate, and enhance the functioning of their contact centers.

The NACR Ovation Managed Services portfolio delivers customizable and prepackaged managing services that depend on both high-tech Network Operations Centers (NOCs) and sophisticated tools, as well as certified professionals.

To ensure proactive support for complex communications infrastructures and applications, NACR offers three levels of support in its NACR Ovation Managed Services for contact center solutions. At its Contact Center Foundation level, the contact center offers services that support system administration, software updates, backup and configuration management, and monitoring network health. The Contact Center Support level provides engineering expertise, as well as the appropriate tools and processes for monitoring and managing customized applications including IVR, screen pops, call routing, and self-service apps. The final level, or Contact Center Signature Services, to be introduced in Q3 2014, will deliver management support like IT lifecycle and roadmap planning, demand and capacity assessments, and pulse and stress testing.

As an integrator of communications solutions and services, NACR caters to anyone from small businesses to FORTUNE 100 and global enterprises. It provides sales, consultation, training, and technical support along with managed services and maintenance assistance to its customers.

NACR recently announced the launch of a new Contact Center Advanced Services Delivery Practice. This practice is expected to advance NACR’s leadership in the contact center space, leveraging the company’s leadership in the design, integration, operation, and optimization of state-of-the-art contact centers. This team includes experts from ConvergeOne Advanced Services and NACR partners, as well as Avaya (News - Alert) Advanced Services Professionals and NACR Contact Center Engineering and Solution Specialists.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Businesses: Ignore the Customer Experience at Your Own Peril

The customer experience is a hugely vital part of any business operation. Whether the customer is a regular person at the retail level or a business at the consulting level, the kind of experience the customer has while dealing with a business will often frame that customer's reaction to the idea of doing business with that company in the future. So how do businesses get that perfect customer experience that keeps customers coming back for more? [ Read More ]
08/27/2014

Social CRM Isn't an Option

Since the emergence of social media as a pseudo-legitimate form of communication (I say pseudo because of the varied, sometimes questionable, uses of such platforms, and also because of the injection of advertising in them), the issue for businesses has been how to effectively integrate the social channel into their existing customer contact technologies. [ Read More ]
08/27/2014

Forecast Shows Increased Business Activity in Call Centers Market

Global Industry Analysts, Inc., (GIA), a publisher of off-the-shelf market research, stated that its new global report on call center markets titled, "Call Centers: A Global Strategic Business Report" has revealed the revival of the global economy and an increase in business activity will help increase spending for call centers around the globe. [ Read More ]
08/26/2014

Hinduja Global Solutions Receives High Buyer Satisfaction Ratings

Hinduja Global Solutions Limited (HGS), a company that offers customer relationship and business process management solutions, recently announced that it scored highly on all parameters related to buyer satisfaction in Everest Group's annual report on the Contact Center Outsourcing (CCO) - Service Provider Landscape with PEAK Matrix Assessment 2014. HGS has also been positioned as a "Major Contender" in Everest Group's 2014 PEAK Matrix assessment. [ Read More ]
08/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!