Contact Center Solutions Featured Article

NACR Ovation Managed Services Portfolio Updated with New Managed Services

July 07, 2014

NACR will be adding new managed services to its NACR Ovation Managed Services portfolio in order to serve customer needs at all levels of contact center operation. These include basic system administration and monitoring, up to and including customized application management and specialized technology optimization. The new features will help businesses to integrate, operate, and enhance the functioning of their contact centers.

The NACR Ovation Managed Services portfolio delivers customizable and prepackaged managing services that depend on both high-tech Network Operations Centers (NOCs) and sophisticated tools, as well as certified professionals.

To ensure proactive support for complex communications infrastructures and applications, NACR offers three levels of support in its NACR Ovation Managed Services for contact center solutions. At its Contact Center Foundation level, the contact center offers services that support system administration, software updates, backup and configuration management, and monitoring network health. The Contact Center Support level provides engineering expertise, as well as the appropriate tools and processes for monitoring and managing customized applications including IVR, screen pops, call routing, and self-service apps. The final level, or Contact Center Signature Services, to be introduced in Q3 2014, will deliver management support like IT lifecycle and roadmap planning, demand and capacity assessments, and pulse and stress testing.

As an integrator of communications solutions and services, NACR caters to anyone from small businesses to FORTUNE 100 and global enterprises. It provides sales, consultation, training, and technical support along with managed services and maintenance assistance to its customers.

NACR recently announced the launch of a new Contact Center Advanced Services Delivery Practice. This practice is expected to advance NACR’s leadership in the contact center space, leveraging the company’s leadership in the design, integration, operation, and optimization of state-of-the-art contact centers. This team includes experts from ConvergeOne Advanced Services and NACR partners, as well as Avaya (News - Alert) Advanced Services Professionals and NACR Contact Center Engineering and Solution Specialists.




Edited by Adam Brandt

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!