Coming off its hugely successful INTERACTIONS 2014 event, customer experience solutions provider Interactive Intelligence demonstrated its commitment to further the reach of its solutions with the announcement of the signing of West Interactive (a subsidiary of West Corp.) as an Elite Partner.
The partnership agreement enables West Interactive to provide sales, service and support nationwide in the U.S. for the entire suite of Interactive Intelligence communications solutions— which can be deployed in the cloud or on-premises, offer contact center, unified communications, and business process automation functionality to organizations of all sizes.
A Leader in Gartner’s 2013 Magic Quadrant Customer Management Contact Center BPO, West Interactive delivers cloud-based customer experience solutions that connect brands to their customers. Services range from contact center infrastructure and network management, to application development, multichannel routing, IVR/speech automation, and mobility.
"West brings special expertise in the areas of speech solutions, systems integration, and network management," said Paul Weber, chief business officer for Interactive Intelligence. "As an Elite Partner, West will also bring the deepest knowledge of our solutions, thus assuring joint customers will get the highest return on their investment."
"Our partnership with Interactive Intelligence will help us expand our offering of innovative customer experience solutions and increase our footprint in the market," said Skip Hanson, president of West Interactive Services. "We're excited to offer Interactive Intelligence's all-in-one communications software suite in conjunction with our sophisticated IVR, and voice and non-voice solutions, including proactive notifications."
With the cloud increasingly becoming the path to the future for providing omni-channel custom’er experiences, and BPO an attractive way for customers to move to the cloud, the partnership is an excellent fit. In fact, for customers with significant migration challenges, West Interactive is a nice addition to the Interactive Intelligence Elite Program based on its recognized ability to handle complex integrations with high customization.