Contact Center Solutions Featured Article

Vip Mobile Deploys Openmind's USSD Gateway to Improve Customer Support

June 09, 2014

Vip Mobile, a mobile operator in Serbia has deployed Openmind’s (News - Alert) USSD Gateway that will be integrated with the former’s customer self-care suite of services to provide greater support. This is expected to help Vip improve its network further and streamline customer support interactions. Vip offers a full portfolio of mobile services for its prepaid and postpaid subscribers and business users.

Natali Delic, director of IT and core network and services of Vip mobile said, “USSD is a critical part of our customer service offering, enabling us to give our customers new ways to interact and tailor their services.”

After the Openmind SMSC module was implemented, Vip mobile activated the new USSD module. Both the USSD gateway and SMSC module form part of Traffic Control, Openmind’s consolidated messaging platform. As Traffic Control was implemented already, the integration of the USSD module was seamless and cost effective for Vip.

Traffic Control serves as a fully integrated solution enabling mobile operators to consolidate various types of legacy systems on a single platform. The highly flexible platform houses an SMSC, MMSC, USSD gateway, application gateway and spam filter.

Also present are advanced business reporting logic and customer care interfaces. The built-in SIP interface in the Traffic Control facilitates the launch of IMS and RCS messaging services, said officials.

Openmind serves customers including mobile operators and inter-carrier operators, besides social and media providers. It also reaches customers via the App space.  The company provides a gateway that enables easy transfer of data between individuals, groups, Apps, service providers and machines.

Recently Openmind Networks (News - Alert) launched a new Software Development Kit (SDK) called Golgi. Golgi leverages Openmind’s powerful Traffic Control Communication platform which is already used by mobile network operators, inter-carrier providers and social media global giants. Traffic Control is responsible for processing over one billion mobile messages every day.

Built on Traffic Control within the Cloud, Golgi provides developers with a toolkit for App to App and App to Server rich content and function transport. Developers can now focus on App features and design rather than data transport. 



Article comments powered by Disqus

Related Contact Center Solutions Articles

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014

Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings

The call center business world can have its ups and downs. The pay for some call center employees isn't good enough to lure the truly talented into the field. It can also be hard to keep a job in this field because companies tend to come and go rather quickly. Bilingual or multilingual call center workers are becoming all the rage in this business world these days. In Santo Domingo, the government has just announced that there are as many as 5,000 jobs available for those who can speak, French, … [ Read More ]
07/17/2014

Trialcard's Customer Experience Center Gets Certified as a Center of Excellence by BenchmarkPortal

For the second consecutive year, TrialCard's Customer Experience Center (CxC) has earned the Center of Excellence recognition from BenchmarkPortal , a global player in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. [ Read More ]
07/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!