Contact Center Solutions Featured Article

Vip Mobile Deploys Openmind's USSD Gateway to Improve Customer Support

June 09, 2014

Vip Mobile, a mobile operator in Serbia has deployed Openmind’s (News - Alert) USSD Gateway that will be integrated with the former’s customer self-care suite of services to provide greater support. This is expected to help Vip improve its network further and streamline customer support interactions. Vip offers a full portfolio of mobile services for its prepaid and postpaid subscribers and business users.

Natali Delic, director of IT and core network and services of Vip mobile said, “USSD is a critical part of our customer service offering, enabling us to give our customers new ways to interact and tailor their services.”

After the Openmind SMSC module was implemented, Vip mobile activated the new USSD module. Both the USSD gateway and SMSC module form part of Traffic Control, Openmind’s consolidated messaging platform. As Traffic Control was implemented already, the integration of the USSD module was seamless and cost effective for Vip.

Traffic Control serves as a fully integrated solution enabling mobile operators to consolidate various types of legacy systems on a single platform. The highly flexible platform houses an SMSC, MMSC, USSD gateway, application gateway and spam filter.

Also present are advanced business reporting logic and customer care interfaces. The built-in SIP interface in the Traffic Control facilitates the launch of IMS and RCS messaging services, said officials.

Openmind serves customers including mobile operators and inter-carrier operators, besides social and media providers. It also reaches customers via the App space.  The company provides a gateway that enables easy transfer of data between individuals, groups, Apps, service providers and machines.

Recently Openmind Networks (News - Alert) launched a new Software Development Kit (SDK) called Golgi. Golgi leverages Openmind’s powerful Traffic Control Communication platform which is already used by mobile network operators, inter-carrier providers and social media global giants. Traffic Control is responsible for processing over one billion mobile messages every day.

Built on Traffic Control within the Cloud, Golgi provides developers with a toolkit for App to App and App to Server rich content and function transport. Developers can now focus on App features and design rather than data transport. 



Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!