Contact Center Solutions Featured Article

FCR to Bring 100 Call Center Jobs to Grants Pass with the Expansion of the Existing Facility

June 06, 2014

The Grants Pass, Oregon job market recently received a boost with a nationally reputed outsourced call center service provider expanding its operation that makes room for 100 new hires.

Businesses have come to understand that their relation with the customers does not merely end with the selling of a solution or service. In fact the journey just begins there. Much of a company’s success will depend on how well it can keep customers satisfied post-sale. This does not only help build customer loyalty and win repeat customers, in an age of social media, a satisfied customer can play the role of an unpaid publicist for the business too. And a customer that does not find the customer support services adequate is most likely to do just the opposite. Thus a happy customer is the first step to business success today.

Given the importance of customer satisfaction, companies are placing a lot of emphasis in building up a strong customer support team and the businesses that are not n a position to build up their own support infrastructure, are simply outsourcing the job to the call center service providers. This explains the lot of activities happening in the outsourced call center services space. First Call Resolution, a provider of outsourced live agent call center and businesses process solutions is one of the many companies to gain from the trend.

The company serves a large clientele in diverse sectors starting from travel, finance, telecom and transportation to insurance and many more. The company already maintains 5 contact centers across Oregon. But growing business drove the company to expand its operations. Thus the company has decided to invest in a new call center facility that would allow it to hire more agents and ramp up its capacities.

The construction site for the new facility is adjacent to the existing call center. The expansion will add another 5,167 square feet to its current operations in Grants Pass. The expansion creates 100 new call center jobs, giving a boost to local job market. The facility is scheduled for opening on 1st July, 2014.

“We are thrilled to bring more good jobs to Grants Pass. We love the Grants Pass community and find the people here to be friendly, helpful, and they have a great work ethic – everything we are looking for in a customer service representative. Our focus is to create a great place to work for our people, something our Grants Pass colleagues really seem to appreciate,” Chief Operating Officer of FCR Katheryn Carnahan noted in a statement.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014

Sitel Looking to Add 200 Jobs to Florida Call Center

As one report after another shows that call centers are returning to the United States in droves, communities all over the country are reaping the benefits. One such community is Lake City, Florida; where Sitel has just announced its plans to add as many as 200 positions to its call center. Sitel is one company that has made a rather productive go of it when it comes to the call center business. The firm has been so successful as a matter of fact that it actually has received business from other… [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!