Contact Center Solutions Featured Article

Vaultus Mobile Technologies Develops Mobile Helpdesk, CRM Solutions for Public Sector

August 22, 2008

Vaultus Mobile Technologies, a developer of extending business-critical applications to handheld devices, has unveiled pre-packaged mobile Helpdesk, CRM and Sales Performance Dashboard solutions for the Public Sector that allow agencies to achieve returns on existing business application investment.
 
Federal Agencies, including the U.S. Department of Defense, U.S. Army and State Government agencies are all opting for more efficient use of time and resources. The immediate extension of time-sensitive business critical data to the mobile worker is increasingly becoming the viable alternative to accomplish their mission with increased adoption, reduced downtime and accurate and on-demand reporting.
 
Vaultus expands a scalable mobile platform to agencies and often starts by mobilizing IT Helpdesk and Remedy applications - achieving immediate productivity gains of 30 minutes per day – per service technician and experiencing dramatic improvements in Help Desk responsiveness and quality of service.
 
Vaultus will provide agencies with the state-of-the-art security such as Vaultus Lease Key technology that enables government data to be wiped from a lost or stolen smartphone even when the radio signal is off.
 
What’s more, by mobilizing enterprise applications, the U.S. Government frees workers from their laptop computers, turning mobile devices into more than just email machines, but fully functional extensions of mission-critical, database applications.
 
The solution also comes with new tools and technologies that help improve efficiency because they are easy to use and provide key features.
 
“Fortune 500 companies in a wide array of industries, including financial services, healthcare, transportation, manufacturing and retail, have turned to Vaultus for the most advanced technology in mobilizing enterprise applications,” said Vaultus CEO David Birnbach. “Now we’re bringing that functionality to the U.S. Army and other government agencies.”
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is ApplianX IP Gateway as a VoIP-Enabled Programmable Switch, brought to you by Aculab (News - Alert).
 

Niladri Sekhar Nath is a contributing editor for TMCnet. To read more of Niladri’s articles, please visit his columnist page.

Edited by Stefania Viscusi

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