Contact Center Solutions Featured Article

OpenSpan forms alliance with Istmo

April 17, 2014

OpenSpan (News - Alert) Inc., a provider of worker optimization, activity management and automation solutions, recently announced that Istmo Solutions of Brazil will resell and support its desktop automation and analytics products to the Brazilian market.

OpenSpan was looking for a partner who could help the company further improve centers and back office operations in Brazil. After a lot of evaluations and discussions, OpenSpan zeroed on to Istmo’s name thanks to a successful 17-year track record. Istmo will now analyze worker activity, business processes and technology performance, and the automation technologies that rapidly deploy process improvements across the enterprise.

“We are thrilled to be able to improve our process consulting practice with OpenSpan’s proven solutions, and are excited to show our clients the dramatic performance improvements and rapid ROI that can be achieved with these remarkable products,” said Wilson Fernandes, executive director for Istmo Solutions.

“OpenSpan is very pleased to be entering the Brazilian market by partnering with a respected leader in the contact center community,” said Rick Marquardt, executive vice president for business development and international operations for OpenSpan. “This is a natural partnership as OpenSpan and Istmo are both intensely focused on improving contact center and back office performance through the use of advanced technology.”

OpenSpan has witnessed tremendous growth over the years and is now planning to cement its place in numerous markets and introduce itself in others. The company recently announced that its third quarter of 2013 has been good with highest quarterly revenues in the company’s eight-year history. 2013 appears to be a remarkable year for OpenSpan, with increase in demand for its desktop automation solutions within back office environments, as well as continued growth in contact center desktop analytics. Desktop automation allows companies to introduce a better way to work for its employees by streamlining workflows between disparate systems, and simplifies the workflow for agents interacting with customers.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!