Contact Center Solutions Featured Article

OpenSpan forms alliance with Istmo

April 17, 2014

OpenSpan (News - Alert) Inc., a provider of worker optimization, activity management and automation solutions, recently announced that Istmo Solutions of Brazil will resell and support its desktop automation and analytics products to the Brazilian market.

OpenSpan was looking for a partner who could help the company further improve centers and back office operations in Brazil. After a lot of evaluations and discussions, OpenSpan zeroed on to Istmo’s name thanks to a successful 17-year track record. Istmo will now analyze worker activity, business processes and technology performance, and the automation technologies that rapidly deploy process improvements across the enterprise.

“We are thrilled to be able to improve our process consulting practice with OpenSpan’s proven solutions, and are excited to show our clients the dramatic performance improvements and rapid ROI that can be achieved with these remarkable products,” said Wilson Fernandes, executive director for Istmo Solutions.

“OpenSpan is very pleased to be entering the Brazilian market by partnering with a respected leader in the contact center community,” said Rick Marquardt, executive vice president for business development and international operations for OpenSpan. “This is a natural partnership as OpenSpan and Istmo are both intensely focused on improving contact center and back office performance through the use of advanced technology.”

OpenSpan has witnessed tremendous growth over the years and is now planning to cement its place in numerous markets and introduce itself in others. The company recently announced that its third quarter of 2013 has been good with highest quarterly revenues in the company’s eight-year history. 2013 appears to be a remarkable year for OpenSpan, with increase in demand for its desktop automation solutions within back office environments, as well as continued growth in contact center desktop analytics. Desktop automation allows companies to introduce a better way to work for its employees by streamlining workflows between disparate systems, and simplifies the workflow for agents interacting with customers.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014

Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys

There is a constant drumbeat in support of omni-channel experiences when it comes to retailers looking to use the latest technology to seamlessly integrate the physical and virtual worlds to provide shoppers more compelling experiences. This is certainly an inexorable trend, but according to the release of the second edition of consulting firm Capgemini global report on such matters, "Digital Shopper Relevancy Report", there are some surprises that retailers literally and figuratively need to ta… [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!