Contact Center Solutions Featured Article

OpenSpan forms alliance with Istmo

April 17, 2014

OpenSpan (News - Alert) Inc., a provider of worker optimization, activity management and automation solutions, recently announced that Istmo Solutions of Brazil will resell and support its desktop automation and analytics products to the Brazilian market.

OpenSpan was looking for a partner who could help the company further improve centers and back office operations in Brazil. After a lot of evaluations and discussions, OpenSpan zeroed on to Istmo’s name thanks to a successful 17-year track record. Istmo will now analyze worker activity, business processes and technology performance, and the automation technologies that rapidly deploy process improvements across the enterprise.

“We are thrilled to be able to improve our process consulting practice with OpenSpan’s proven solutions, and are excited to show our clients the dramatic performance improvements and rapid ROI that can be achieved with these remarkable products,” said Wilson Fernandes, executive director for Istmo Solutions.

“OpenSpan is very pleased to be entering the Brazilian market by partnering with a respected leader in the contact center community,” said Rick Marquardt, executive vice president for business development and international operations for OpenSpan. “This is a natural partnership as OpenSpan and Istmo are both intensely focused on improving contact center and back office performance through the use of advanced technology.”

OpenSpan has witnessed tremendous growth over the years and is now planning to cement its place in numerous markets and introduce itself in others. The company recently announced that its third quarter of 2013 has been good with highest quarterly revenues in the company’s eight-year history. 2013 appears to be a remarkable year for OpenSpan, with increase in demand for its desktop automation solutions within back office environments, as well as continued growth in contact center desktop analytics. Desktop automation allows companies to introduce a better way to work for its employees by streamlining workflows between disparate systems, and simplifies the workflow for agents interacting with customers.




Edited by Maurice Nagle

Article comments powered by Disqus

Related Contact Center Solutions Articles

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014

Contact Centers in Africa-Engaging Citizens and Engine for Economic Development

The recognition of the value of modern contact centers is a global phenomenon in terms of enabling governments to better engage and serve their citizens and as a driver of economic growth. This has been exemplified over the years by the enormous impact of the contact center business in places like the Philippines and India, and is of growing importance in Eastern Europe and the Middle East. And, now it can and should be Africa's turn according to Christopher Bell, Interactive Intelligence's Chan… [ Read More ]
07/24/2014

Interactive Intelligence INTERACTIONS 2014 Draws 2,200-Plus Attendees from 42 Countries

It is always a sign of company health, and typically an indicator of overall market vitality as well, when an annual gathering of customers, partners and leading industry subject matter experts by a recognized industry continues to expand. A case in point is customer experience solutions provider Interactive Intelligence's recently concluded INTERACTIONS 2014. [ Read More ]
07/24/2014

Aviva Augments Operations with New Vodafone Contract

When a vendor has been supplying a company for 17 years, that's no small feat, particularly in these days of rapid change and economic turmoil. But the association between Vodafone and Aviva has been going on that long itself, and is set to continue as Aviva, the global insurance firm, brings back Vodafone to set up a new array of communications services to keep the company on the leading edge of contact capability. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!