Contact Center Solutions Featured Article

OpenSpan forms alliance with Istmo

April 17, 2014

OpenSpan (News - Alert) Inc., a provider of worker optimization, activity management and automation solutions, recently announced that Istmo Solutions of Brazil will resell and support its desktop automation and analytics products to the Brazilian market.

OpenSpan was looking for a partner who could help the company further improve centers and back office operations in Brazil. After a lot of evaluations and discussions, OpenSpan zeroed on to Istmo’s name thanks to a successful 17-year track record. Istmo will now analyze worker activity, business processes and technology performance, and the automation technologies that rapidly deploy process improvements across the enterprise.

“We are thrilled to be able to improve our process consulting practice with OpenSpan’s proven solutions, and are excited to show our clients the dramatic performance improvements and rapid ROI that can be achieved with these remarkable products,” said Wilson Fernandes, executive director for Istmo Solutions.

“OpenSpan is very pleased to be entering the Brazilian market by partnering with a respected leader in the contact center community,” said Rick Marquardt, executive vice president for business development and international operations for OpenSpan. “This is a natural partnership as OpenSpan and Istmo are both intensely focused on improving contact center and back office performance through the use of advanced technology.”

OpenSpan has witnessed tremendous growth over the years and is now planning to cement its place in numerous markets and introduce itself in others. The company recently announced that its third quarter of 2013 has been good with highest quarterly revenues in the company’s eight-year history. 2013 appears to be a remarkable year for OpenSpan, with increase in demand for its desktop automation solutions within back office environments, as well as continued growth in contact center desktop analytics. Desktop automation allows companies to introduce a better way to work for its employees by streamlining workflows between disparate systems, and simplifies the workflow for agents interacting with customers.




Edited by Maurice Nagle

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