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Gulfstream Inaugurates New Asia Customer Support Contact Center

April 17, 2014

Gulfstream Aerospace Corporation, a wholly owned subsidiary of General Dynamics and a company that designs, develops, manufactures, markets, services and supports the technologically advanced business-jet aircraft, has recently inaugurated its Asia Customer Support Contact Center in Hong Kong.


The company continues to enhance and expand its resources for operators in the Asia-Pacific region, which remains among the world’s fastest-growing markets for Gulfstream aircraft. Since April 2013, Gulfstream has amplified its parts and inventory in the Asia-Pacific region by approximately $10 million to nearly $67 million positioned over four distribution points, Beijing, Hong Kong, Singapore and Bangalore, India.

The new center is situated at Gulfstream Product Support Asia headquarters in Tung Chung near Hong Kong International Airport. The new center complements Gulfstream’s significant service and support presence in the region, which includes many employees working out from this base.

“We chose Hong Kong for our Asia Customer Support Contact Center because of its central location in the region and the resources we’ve already established there to help customers,” said Mark Burns, president, Gulfstream Product Support. “It’s where we monitor our Asia-Pacific fleet, which has grown to more than 230 aircraft.”

The Asia customer support contact center will primarily emphasis on over-the-counter sales and warranty support. The company also plans to add technical operations personnel, avionics/electrical and technical/mechanical systems specialists for all Gulfstream models, later this year.

“Our staff in Savannah and Hong Kong has the experience and technical knowledge to handle urgent issues, including airframe, systems, parts and maintenance needs, and our CMP analyst in Hong Kong will gradually assume responsibility for a number of Greater China-based aircraft,” Burns said. “The staff speaks Mandarin, Cantonese and English, so information can be
exchanged quickly and efficiently.”

Customers can call the Hong Kong center between 9 a.m. to 6 p.m. local time, Monday through Friday, by dialing +1 912 965 4178 and selecting the “Asia” support option.




Edited by Peter Bernstein



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