Contact Center Solutions Featured Article

Interactive Intelligence to Host 'Pitfalls of TCPA' Web Event

April 16, 2014

Consider this either a gentle reminder or a call to action. If you are an accounts receivable management (ARM (News - Alert)) professional, you are more than attuned to the fact that the Telephone Consumer Protection Act (TCPA) restrictions on your activities have gotten a whole lot more challenging.  In fact, assuring TCPA compliance has become in many ways your job No. 1.  Thankfully, help is at hand in the form of education and insights from recognized industry experts.

As noted in my previous article on the myriad compliance issues facing those in the ARM profession, Intelligence Group, a global provider of software and services designed to improve the customer experience with deep expertise in providing ARM solutions, is hosting a no-cost Web event titled, "The Pitfalls of TCPA and Its Impact on Your Business," to be held Tuesday, April 29 at 11:30 a.m. Eastern time (EDT).

The reason for this reminder is that the event has already attracted more than 650 registrants. Now is the time to reserve your place to participate in this 75-minute webcast that will evaluate TCPA impact on up-selling, telemarketing and collections.

Participating in the event, including what is sure to be a lively Q&A session will be: Mike Bevel, editor of insideARM; Martha Buyer, telecommunications attorney; and Chad McCormick, product manager for Interactive Intelligence (News - Alert). An extensive Q&A will follow the Web presentation, during which Bevel, Buyer and McCormick will answer live audience questions.

"Today, TCPA rules span autodialing, texting, calls to cell phones, faxing, certain landline calls, express consent, and more," said Joe Staples (News - Alert), chief marketing officer for Interactive Intelligence. "We designed this webcast to help organizations use technology and best practices to improve TCPA adherence, while maximizing performance."

It should be noted that the event and its associated content and materials are for informational purposes only and not for the purpose of providing legal advice. Interactive Intelligence states that while the session will be rich in content, participants are responsible for any liabilities relating to actions they may take in regard to complying with TCPA and therefore you will need to consult with an attorney when evaluating and implementing how to move forward. 

A good time to register would be right now while this is top of mind, and so you can check your calendar to and mark the date and time so you can gain the benefits of being online live for the event.   




Edited by Alisen Downey

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