Contact Center Solutions Featured Article

New Governmental Contact Center Opens In Abu Dhabi

April 11, 2014

The Abu Dhabi Executive council has allowed the Abu Dhabi Systems and Information Center (ADSIC) to establish a new governmental contact center that will be used as a main point of contact and provider to the facility. This is a big announcement for the people of Abu Dhabi. It’s a huge honor to be given the role.

“The selection of Al Ain to host the contact center is due to its prominent position within the Emirate of Abu Dhabi, as well as, the easy availability of skilled nationally work force who will be employed by the center,” the government said in a statement. “The move will also improve the operational efficiencies and establish a government identity for the center, thus increasing the number of government agencies joining the contact center and using its services while retaining knowledge within the government.”

After months of deliberations, planning, and organizing the center has opened with 100 percent of the workforce being Emiratis. This is being hailed as a major milestone in the Emiratization policies adopted by the Abu Dhabi Government.

Like planned, the center will enhance the quality and spend of services provides to customers while establishing the center as an important facility needed to handle the high demand of calls. It will not only stay up to date with the demands, but is expended to exceed them by increasing its speed of service.

“Reaching this percentage was the result of hard work and cooperation between ADSIC and Abu Dhabi Tawteen Council, most notably after the integration of Abu Dhabi Tawteen Council’ s website with the Jobs Abu Dhabi Portal: www.jobs.abudhabi.ae, which helped employers view all the Abu Dhabi Tawteen Council’s candidates’ resumes,” said HE Al Rashed Lahej Al Mansoori, director general of the Abu Dhabi systems and information center.

The contact center is currently open and is servicing a variety of governmental entities.




Edited by Peter Bernstein

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