Contact Center Solutions Featured Article

New Governmental Contact Center Opens In Abu Dhabi

April 11, 2014

The Abu Dhabi Executive council has allowed the Abu Dhabi Systems and Information Center (ADSIC) to establish a new governmental contact center that will be used as a main point of contact and provider to the facility. This is a big announcement for the people of Abu Dhabi. It’s a huge honor to be given the role.

“The selection of Al Ain to host the contact center is due to its prominent position within the Emirate of Abu Dhabi, as well as, the easy availability of skilled nationally work force who will be employed by the center,” the government said in a statement. “The move will also improve the operational efficiencies and establish a government identity for the center, thus increasing the number of government agencies joining the contact center and using its services while retaining knowledge within the government.”

After months of deliberations, planning, and organizing the center has opened with 100 percent of the workforce being Emiratis. This is being hailed as a major milestone in the Emiratization policies adopted by the Abu Dhabi Government.

Like planned, the center will enhance the quality and spend of services provides to customers while establishing the center as an important facility needed to handle the high demand of calls. It will not only stay up to date with the demands, but is expended to exceed them by increasing its speed of service.

“Reaching this percentage was the result of hard work and cooperation between ADSIC and Abu Dhabi Tawteen Council, most notably after the integration of Abu Dhabi Tawteen Council’ s website with the Jobs Abu Dhabi Portal: www.jobs.abudhabi.ae, which helped employers view all the Abu Dhabi Tawteen Council’s candidates’ resumes,” said HE Al Rashed Lahej Al Mansoori, director general of the Abu Dhabi systems and information center.

The contact center is currently open and is servicing a variety of governmental entities.




Edited by Peter Bernstein

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!