Contact Center Solutions Featured Article

Intersec Honored with Frost & Sullivan Customer Value Leadership Award

March 18, 2014

With its specialization in next-generation software and telecom technology, Intersec designs solutions that enable mobile operators to capture and monetize their network value through big data collection for innovative service creation.

The company’s products are designed to efficiently implement operator loyalty and retention, value creation and cost optimization strategies.  Recognizing its efforts in the technology field, Frost & Sullivan (News - Alert) has recently selected Intersec as the recipient of its Customer Value Leadership Award.

This award is mainly given to companies that demonstrate continuous commitment to help operators to build sustainable customer relationships and long-term revenue streams.

“We are delighted and feel privileged to be recognized by Frost & Sullivan as a leader in the field of Customer Value Management,” said Yann Chevalier, Intersec’s CEO. “This recognition acknowledges the efficiency of Intersecs solutions and underlines our willingness to achieve the highest standards in software technology.”

Intersec delivers flexible solutions with capacity and offers actionable insights and fully personalized applications such as customer retention management, real-time, contextual engagement and location mapping.

Acclaimed by more than 60 MNOs, Intersec technology claims to improve the experience of several hundred million subscribers worldwide and manages over a billion of smart events day after day.

Intersec also integrates its core network solutions to generate location intelligence revenue and to maximize customer value management, contextual engagement, and messaging traffic profitability.

The company holds the capacity to cut through the complexity of big data and provide simple and efficient vertical solutions. And this has been one of the main reasons for winning Frost & Sullivan’s Customer Value Leadership Award.

Intersec also recently renamed a number of its products. The Intersec real-time messaging platform, formally known as MCG (Message Communication Control Gateway (News - Alert)), becomes Ignition to highlight its powerful delivery capabilities. LMS (Loyalty Management Suite) becomes Iris in reference to the Greek gods’ messenger in the Iliad, who delivers the right message to the right person in no time, just as our Customer Value Management Platform does. Igloo, Intersec’s real-time location-based services enabler, remains unchanged.




Edited by Alisen Downey

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!