Contact Center Solutions Featured Article

Intersec Honored with Frost & Sullivan Customer Value Leadership Award

March 18, 2014

With its specialization in next-generation software and telecom technology, Intersec designs solutions that enable mobile operators to capture and monetize their network value through big data collection for innovative service creation.

The company’s products are designed to efficiently implement operator loyalty and retention, value creation and cost optimization strategies.  Recognizing its efforts in the technology field, Frost & Sullivan (News - Alert) has recently selected Intersec as the recipient of its Customer Value Leadership Award.

This award is mainly given to companies that demonstrate continuous commitment to help operators to build sustainable customer relationships and long-term revenue streams.

“We are delighted and feel privileged to be recognized by Frost & Sullivan as a leader in the field of Customer Value Management,” said Yann Chevalier, Intersec’s CEO. “This recognition acknowledges the efficiency of Intersecs solutions and underlines our willingness to achieve the highest standards in software technology.”

Intersec delivers flexible solutions with capacity and offers actionable insights and fully personalized applications such as customer retention management, real-time, contextual engagement and location mapping.

Acclaimed by more than 60 MNOs, Intersec technology claims to improve the experience of several hundred million subscribers worldwide and manages over a billion of smart events day after day.

Intersec also integrates its core network solutions to generate location intelligence revenue and to maximize customer value management, contextual engagement, and messaging traffic profitability.

The company holds the capacity to cut through the complexity of big data and provide simple and efficient vertical solutions. And this has been one of the main reasons for winning Frost & Sullivan’s Customer Value Leadership Award.

Intersec also recently renamed a number of its products. The Intersec real-time messaging platform, formally known as MCG (Message Communication Control Gateway (News - Alert)), becomes Ignition to highlight its powerful delivery capabilities. LMS (Loyalty Management Suite) becomes Iris in reference to the Greek gods’ messenger in the Iliad, who delivers the right message to the right person in no time, just as our Customer Value Management Platform does. Igloo, Intersec’s real-time location-based services enabler, remains unchanged.




Edited by Alisen Downey

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