Teleperformance, an outsourced multichannel customer experience management company, recently announced that Gartner has positioned the company as a leader in the Magic Quadrant for Customer Management (CM) Contact Center BPO. Teleperformance is recognized by Gartner for fourth year in a row.
"We are both pleased and humble that Teleperformance continues to be acknowledged as a Leader in the Magic Quadrant by the analysts at Gartner,” said Paulo César Salles Vasques, Worldwide CEO, Teleperformance Group. “To be recognized in this position for the fourth consecutive year by such a well-respected organization, we believe validates our position as the trusted industry pacesetter in worldwide customer experience management. Furthermore, we feel it's great independent validation of our success in delivering excellent service and tangible results to our clients and partners around the globe. I also wish to congratulate our entire Teleperformance family for this achievement which directly reflects your great passion to consistently be the very best in our industry."
Teleperformance serves companies around the world with customer care, technical support, customer acquisition and debt collection programs. The Group operates 110,000 computerized workstations, with close to 149,000 employees across around 230 contact centers in 46 countries and serving more than 150 markets. It manages programs in 63 languages and dialects on behalf of major international companies operating in a wide variety of industries.
In related news, Frost & Sullivan recently honored Teleperformance Argentina with the 2013 Customer Value Leadership Award. Each year, this award is presented by Frost & Sullivan to the company that has demonstrated excellence in offering superior value to customers and aiding them with increasing profitability and reducing life cycle costs. Teleperformance, which began operations in the Tucuman Province in 2008, delivers results for its employees, customers and partners through its unique technology and processes.