Contact Center Solutions Featured Article

Forrester Report Recognizes Centrify as a Strong Performer

February 24, 2014

Centrify Corporation has been recognized as a Strong Performer in the recent Forrester (News - Alert) Research’s Privileged Identity Management report, "The Forrester Wave: Privileged Identity Management, Q1 2014." The report evaluated nine vendors based on 18 key criteria, including current offering, strategy and market presence. Centrify Corporation is a leading provider of Unified Identity Services across data center, cloud and mobile platforms.

In a release, Matt Hur, senior director of product management, Centrify, said, "In today's IT security environment, malicious insiders and outsiders are ultimately after the 'keys to the kingdom', because access to privileged accounts gives hackers everything they need to siphon off sensitive data from critical servers. Centrify uniquely provides an approach to privileged identity management that leverages existing investments in infrastructure and skillsets, and does not affect user productivity by changing the way they access servers and applications. This approach combined with our comprehensive privileged access management solution enables our customers to effectively manage identity-related risk while adapting as their business demands."

According to the report, among the vendors' current offerings evaluation, Centrify Server Suite was recognized as the only solution to earn the highest possible score for its customer satisfaction, market presence, and Active Directory bridge functionality. Centrify also received highest score for its privileged session spawning, privileged session recording, and privilege escalation.

The Forrester Research (News - Alert) report cites, "Customers have found the product to be above expectations, citing excellent staff support and technical support. Customers have been impressed with the level of care Centrify has committed to its product and the partner relationship it establishes. Leaders in the Privileged Identity Management (PIM) space now offer cloud support, threat mitigation to prevent data breaches, and privileged identity intelligence. The PIM market is growing because more Security and Risk (S&R) professionals see PIM as a relatively simple but effective way to address their top security, compliance, and efficiency challenges. Also, S&R pros increasingly trust PIM providers to act as strategic partners, advising them on top password safe decisions and offering layered controls."

Centrify's unified identity services extensively supports cloud applications, multi-tenancy for centralized policy management across its components, and agent-based as well as agentless deployment for session recording. Organizations are enabled to reduce costs, and increase agility and productivity. 




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!