Contact Center Solutions Featured Article

Avtex to Host a CRM in the Contact Center Series in More Cities

February 13, 2014

The contact center is a facility used by a company to bring its customers closer through trained agents who drive successful relationships with them by delivering compelling and differentiated customer experiences.  Microsoft (News - Alert) Dynamics CRM helps companies both small and large to manage their contact centers effectively and efficiently and align well with the modern and device optimized customers.

Avtex (News - Alert), a provider of integrated interaction solutions, and a strategic partner of Microsoft, revealed its plan to host a “CRM in the Contact Center” series in various cities nationwide.  

“This series gives us a chance to demonstrate our deep knowledge of both CRM and contact center technologies to a national audience. Organizations which are actively seeking to improve their customer experience technology platform are presented with real-world scenarios and common business challenges,” Kris Nyreen, vice president of Marketing at Avtex said in a statement.

According to Avtex, the series will have an interactive and state-of-the-art demonstration of how Microsoft Dynamics CRM can be integrated into the contact center to revolutionize the way agents interact with their customers. Already launched in Omaha on January 29th, the series has continued in NYC and will be in Cincinnati and Detroit in February. There are also dates scheduled in March for Minneapolis, Houston and Dallas.

There are also plans to bring the series to Wisconsin, Indiana, Missouri, South Carolina, Georgia, Pennsylvania, Tennessee and California.

Avtex has been delivering professional services and strategic consulting encompassing a complete suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Avtex series will feature two speakers at several of the events. Randi Busse, founder and President of Workforce Development Group, Inc., and Bob Azman, Avtex’s Chief Experience Officer. The company is sure that attendees will walk away with a better understanding of how integrated technology solution will help provide a premium level of customer experience.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Centers Embracing Asterisk

The VoIP PBX Asterisk has long been touted, along with Linux, as one of the open source movement's biggest success stories, but how does the open source PBX fare under real-world contact center use? Very well, according to a guest post on Asterisk developer Digium's blog by Loway founder Lorenzo Emilitri. [ Read More ]
04/15/2014

OTRS Improves its Customer Support Software with New Features

OTRS Group has announced that it enhanced customer support software by adding new OTRS Feature Add-On "Ticket Allocation" feature to it. This is good news for service organizations and call centers that want to assign tickets automatically to its staff members. [ Read More ]
04/15/2014

Revana Wins Three Stevie Awards

Revana, the growth services division of TeleTech Holdings, Inc., recently announced that it was recognized with Sales Outsourcing Provider of the Year award, in the 9th Annual Stevie Awards for Sales & Customer Service. The company has won the Sales Outsourcing Provider of the Year award for third consecutive year. Apart from the Gold Stevie Award, Revana also won Silver awards both in the Online Sales and Telesales categories for its partnership with Google and another global client. [ Read More ]
04/15/2014

Amazon.com Employs Reverse Psychology with 'Pay to Quit' HR Practice

It's a practice that has business owners shaking their heads - companies offering bonuses for employees to quit their jobs. But that's exactly what Amazon.com has started doing with its employees. Each year the retail e-commerce giant plans to offer its fulfillment-center employees a $2,000 bonus if they decide to quit. It increases $1,000 each year until it caps at $5,000. [ Read More ]
04/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!