Contact Center Solutions Featured Article

Avtex to Host a CRM in the Contact Center Series in More Cities

February 13, 2014

The contact center is a facility used by a company to bring its customers closer through trained agents who drive successful relationships with them by delivering compelling and differentiated customer experiences.  Microsoft (News - Alert) Dynamics CRM helps companies both small and large to manage their contact centers effectively and efficiently and align well with the modern and device optimized customers.

Avtex (News - Alert), a provider of integrated interaction solutions, and a strategic partner of Microsoft, revealed its plan to host a “CRM in the Contact Center” series in various cities nationwide.  

“This series gives us a chance to demonstrate our deep knowledge of both CRM and contact center technologies to a national audience. Organizations which are actively seeking to improve their customer experience technology platform are presented with real-world scenarios and common business challenges,” Kris Nyreen, vice president of Marketing at Avtex said in a statement.

According to Avtex, the series will have an interactive and state-of-the-art demonstration of how Microsoft Dynamics CRM can be integrated into the contact center to revolutionize the way agents interact with their customers. Already launched in Omaha on January 29th, the series has continued in NYC and will be in Cincinnati and Detroit in February. There are also dates scheduled in March for Minneapolis, Houston and Dallas.

There are also plans to bring the series to Wisconsin, Indiana, Missouri, South Carolina, Georgia, Pennsylvania, Tennessee and California.

Avtex has been delivering professional services and strategic consulting encompassing a complete suite of solutions including user experience design, application development, unified communications, contact centers, portals, business intelligence, and customer relationship management. Avtex series will feature two speakers at several of the events. Randi Busse, founder and President of Workforce Development Group, Inc., and Bob Azman, Avtex’s Chief Experience Officer. The company is sure that attendees will walk away with a better understanding of how integrated technology solution will help provide a premium level of customer experience.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!