XACT Telesolutions announced the signing of a contract with a renowned university to support enrollment advisory services. XACT was able to clinch the deal given the company’s experience and thorough understanding of the student psychology, which is one of the crucial aspects for the university. XACT will provide the information and career counseling services by answering inbound calls to the university by the students seeking admission to various courses offered by the coveted university.
In a release, Kathy Gray, director of Business Development at XACT Telesolutions, said, “Working with such a highly respected university is a first. And our team understands that this isn't just business as usual. What's different is that we're providing something that transcends customer satisfaction. This time around, we're getting students the information they need to succeed in school and in their careers, on a large scale.”
XACT Telesolutions will provide the services by deploying the advanced technology in customer support and by employing proven customer experience management strategies. The contract will provide a good opportunity for XACT Telesolutions to strengthen its presence in the education sector. XACT faced-off stiff competition from other renowned players in the market to clinch this deal. The company experienced and highly informed advisory team was the winning proposition for signing the contract with the nationally recognized university.
Speaking about the company’s readiness to deliver on its contract with the university, Gray continued, “While working under this new contract, our entire team—many of them college grads themselves—understands that people's futures are on the line. And that's something we'll never forget during the term of our contract.”
XACT Telesolutions offers advanced call answering services and associated solutions that integrate directly with the internet to provide exceptional customer support. The company offers customized inbound call center services to various industries such as healthcare, finance, property management, education, and tourism. XACT Telesolutions’ elite list of clients includes enterprises of all sizes including B2B organizations and Fortune 100 retailing companies. The company’s solutions and integrated telecommunication services enable its clients to strengthen their communication channels and build a highly supportive environment to establish long-term customer relationships.