Panasonic Reveals Attune II, its New Drive-thru Communication System to Improve the Customer Experience
February 05, 2014
On Monday, Panasonic (News - Alert) System Communications Company of North America, which provides a broad line of digital and other electronics products and services for consumer, business and industrial use, has revealed its latest drive-thru communications system, Attune II. It features a significant upgrade to the initial Attune system as it delivers better digital performance through a new smaller, thin-bodied speaker and microphone to accelerate drive-thru operations and increase customer satisfaction, say the Panasonic engineers.
Attune II is the solution that adds a new delivery module to free POS systems (much like the Harbortouch QSR and Delivery package) which can enable crew at quick service restaurant (QSR) companies to enhance operational efficiency and effectively serve customers that go to a drive-through window while, at the same time, care for orders of customers that go inside.
Being able to pull up to a drive thru window to purchase and receive items or goods without leaving the car (at drive-through restaurants or drive-through banks for example) is a great option for customers who can receive services within a few minutes without any effort (such as parking the car and walking inside, for instance); however, often, there are issues with miscommunications and lost orders. With Panasonic’s Attune and version II of the Wireless Drive-Thru Communications System, the company has now a better product that can reduce order errors and eliminate the need to reconfirm an order, explains Rick Elliot, director, food services, Panasonic System Communications Company of North America.
Getting the customer orders right while minimizing errors is what the Attune II drive-thru communication system for QSR order-taking is all about. The all-in-one order-taking system is able to process 30 orders per base station with integrated solutions for adjustable digital noise reduction. The system provides interference-free communications with no background echo disturbances. It has improved echo cancelling and volume control. The user can easy eliminate communication dead spots and signal fading. Attune II has a redesigned headset and belt pack for the crew that take voice requests in serving those using the drive-thru line.
In sum, Attune II is Panasonic’s food service system that offers staff the means to reduce lines at the counter and drive-thru lanes without slowing down the ordering time. The digital order-taking system includes a 7” LCD touch screen Center Module that can be easily integrated with cameras to monitor the drive-thru window. Attune is designed to deliver a fully-integrated, end-to-end solution to get operations up and running quickly. The crew that wears the digital belt pack headsets can take orders and communicate simultaneously (in full duplex) with one another, simply by using a one-touch activation button to talk.
Other (10) notable features of the Attune II system include:
- Sounds an audible tone that prompts that a vehicle has entered the alternate drive-thru line
- Shows user-visible status lights
- Features a one-touch hands-free talk lock and a one-click conversation recording
- Has extended range for the order takers to handle drive-thru requests from afar
- Gives helpful voice prompts that remind crew they are in speed mode if no communication activity takes place after 5 minutes
- Generates real-time alerts so QSR crew can respond quickly to issues
- Offers 30 schedulable alert messages, such as “wash hands” or “check trash”
- Renders 30 pre-programmable greeter messages, such as store hours or a holiday message
- Provides up to 32 headsets that can be used for four simultaneous conversations at a given time
- Comes available in one-lane and two-lane models
For additional information about the Attune II drive-thru communication system, which is available now from Panasonic resellers with a price varying based on system configuration, do visit the company’s official website.
Edited by Ryan Sartor