Contact Center Solutions Featured Article

NACR Strengthens Presence in Contact Center Space with the Launch of Services Delivery Practice

January 30, 2014

NACR specializes in the integration of communications solutions and services. The company works with technology innovators like Avaya (News - Alert) to integrate the latest hardware, software and applications into multivendor solutions to serve diverse markets.

As part of its strategic move to address the growing needs in the contact center market, NACR announced the launch of a new Contact Center Advanced Services Delivery Practice. The practice is expected to advance NACR’s leadership in the contact center space.

The practice will help the company deliver integrated multivendor and multichannel solutions by leveraging a suite of customizable solutions built around the NACR-recommended architecture and best practices.

NACR will also leverage advanced contact center services, cloud and self-service solutions, and integration expertise from ConvergeOne Advanced Services (formerly SimpliCTI). The company will also focus on building nationwide contact center teams, expertise and partner relationships.

"NACR is excited to increase our investments in business-critical contact center resources — expanding our already impressive portfolio so that we can deliver even more added value to our customers," said John F. Lyons, president and CEO of NACR, in a statement.

"In addition, this renewed focus will allow NACR to continue to be the industry-leading advanced services organization for the consultation, design, integration, operation, and optimization of state-of-the-art contact centers," Lyons added.

In another move that aims to further grow NACR's leadership as a systems integrator in the contact center space, the company promoted Bret Lathrop to senior director, Contact Center Practice Lead.

Lathrop was formerly the sales director of the NACR Western Region and played a key role in leading the regional team driving new system integration business for unified communications (UC) and contact centers in the Pacific Northwest.

The Contact Center Advanced Services Delivery Practice team also includes experts from ConvergeOne Advanced Services and NACR partners, as well as NACR's contact center advanced services professionals. The team will be expanded further as the practice portfolio is broadened, NACR said.

NACR has been recognized as the 2013 Avaya U.S. Partner of the Year.  




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014

Lowe's Opens New Customer Support Center

Lowe's, a home improvement company serving approximately 15 million customers in the United States, in collaboration with the State of Indiana and the City of Indianapolis is ready to open a Customer Support Center in Indianapolis. This new Customer Support Center will create up to 1,000 new jobs by 2016. [ Read More ]
07/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!