Contact Center Solutions Featured Article

NACR Strengthens Presence in Contact Center Space with the Launch of Services Delivery Practice

January 30, 2014

NACR specializes in the integration of communications solutions and services. The company works with technology innovators like Avaya (News - Alert) to integrate the latest hardware, software and applications into multivendor solutions to serve diverse markets.

As part of its strategic move to address the growing needs in the contact center market, NACR announced the launch of a new Contact Center Advanced Services Delivery Practice. The practice is expected to advance NACR’s leadership in the contact center space.

The practice will help the company deliver integrated multivendor and multichannel solutions by leveraging a suite of customizable solutions built around the NACR-recommended architecture and best practices.

NACR will also leverage advanced contact center services, cloud and self-service solutions, and integration expertise from ConvergeOne Advanced Services (formerly SimpliCTI). The company will also focus on building nationwide contact center teams, expertise and partner relationships.

"NACR is excited to increase our investments in business-critical contact center resources — expanding our already impressive portfolio so that we can deliver even more added value to our customers," said John F. Lyons, president and CEO of NACR, in a statement.

"In addition, this renewed focus will allow NACR to continue to be the industry-leading advanced services organization for the consultation, design, integration, operation, and optimization of state-of-the-art contact centers," Lyons added.

In another move that aims to further grow NACR's leadership as a systems integrator in the contact center space, the company promoted Bret Lathrop to senior director, Contact Center Practice Lead.

Lathrop was formerly the sales director of the NACR Western Region and played a key role in leading the regional team driving new system integration business for unified communications (UC) and contact centers in the Pacific Northwest.

The Contact Center Advanced Services Delivery Practice team also includes experts from ConvergeOne Advanced Services and NACR partners, as well as NACR's contact center advanced services professionals. The team will be expanded further as the practice portfolio is broadened, NACR said.

NACR has been recognized as the 2013 Avaya U.S. Partner of the Year.  




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014

UK Businesses Ignore Social Media Potential

Social Media is a very important form of communication in this digital age. Worldwide, people interact and socialize on platforms such a Facebook and Twitter each day. Strangely enough, many of companies, at least those in UK, have not woken up to the potential of social media communication, according to a report published by Webhelp UK. [ Read More ]
07/30/2014

Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking

Sitel, a company that handles outsourced customer services for some of the world's top brands, has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG). [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!