Contact Center Solutions Featured Article

DocbookMD Enters into Partnership with MAP Communications

January 14, 2014

DocbookMD, a physician-run mobile health technology company based in Austin, Texas, has entered into a partnership with MAP Communications, a national call center provider that supports thousands of medical groups and hospitals throughout the United States.

Thousands of physicians can now receive answering service messages securely on their mobile device via DocbookMD in partnership with MAP Communications

“Through our partnership with MAP Communications, physicians around the country will be able to receive their answering service messages from their mobile device,” said Tim Gueramy, MD, CEO and co-founder of DocbookMD, in a statement.

Image via docbookmd.com

Gueramy said that this will help hospitals and groups more efficiently communicate with their physicians about critical patient needs and most importantly this partnership will potentially accelerate the care patients receive.

Thanks to DocbookMD’s standard RESTful API, MAP Communications and other answering service providers would be able to simplify the medical communication process and send critical communication messages to physicians and designated medical staff securely to their mobile device.

This would also allow physicians to more easily call back patients in critical need directly from their phone, quickly forward messages to colleagues and maintain a digital record of messages sent at any time of the day from anywhere.

“We are excited to offer a new service to our customers,” said Don Thaler, SVP of sales for MAP Communications.

Thaler said that MAP Communications’ deep national presence and strong reputation to provide reliable support to hospitals and medical groups around the country is a natural fit with DocbookMD to help improve communication throughout the healthcare industry.

Tim Gueramy said that DocbookMD gives answering service providers the extra security they need to send messages to a mobile device.

Earlier in December, DocbookMD had announced that it has integrated its popular mobile communication application with Austin Radiological Association (ARA), Austin’s largest independent radiological provider, to allow for real-time notifications of read X-rays and scans sent directly to a physician’s mobile device using a special ring tone.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!