Contact Center Solutions Featured Article

DocbookMD Enters into Partnership with MAP Communications

January 14, 2014

DocbookMD, a physician-run mobile health technology company based in Austin, Texas, has entered into a partnership with MAP Communications, a national call center provider that supports thousands of medical groups and hospitals throughout the United States.

Thousands of physicians can now receive answering service messages securely on their mobile device via DocbookMD in partnership with MAP Communications

“Through our partnership with MAP Communications, physicians around the country will be able to receive their answering service messages from their mobile device,” said Tim Gueramy, MD, CEO and co-founder of DocbookMD, in a statement.

Image via docbookmd.com

Gueramy said that this will help hospitals and groups more efficiently communicate with their physicians about critical patient needs and most importantly this partnership will potentially accelerate the care patients receive.

Thanks to DocbookMD’s standard RESTful API, MAP Communications and other answering service providers would be able to simplify the medical communication process and send critical communication messages to physicians and designated medical staff securely to their mobile device.

This would also allow physicians to more easily call back patients in critical need directly from their phone, quickly forward messages to colleagues and maintain a digital record of messages sent at any time of the day from anywhere.

“We are excited to offer a new service to our customers,” said Don Thaler, SVP of sales for MAP Communications.

Thaler said that MAP Communications’ deep national presence and strong reputation to provide reliable support to hospitals and medical groups around the country is a natural fit with DocbookMD to help improve communication throughout the healthcare industry.

Tim Gueramy said that DocbookMD gives answering service providers the extra security they need to send messages to a mobile device.

Earlier in December, DocbookMD had announced that it has integrated its popular mobile communication application with Austin Radiological Association (ARA), Austin’s largest independent radiological provider, to allow for real-time notifications of read X-rays and scans sent directly to a physician’s mobile device using a special ring tone.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!