Contact Center Solutions Featured Article

DocbookMD Enters into Partnership with MAP Communications

January 14, 2014

DocbookMD, a physician-run mobile health technology company based in Austin, Texas, has entered into a partnership with MAP Communications, a national call center provider that supports thousands of medical groups and hospitals throughout the United States.

Thousands of physicians can now receive answering service messages securely on their mobile device via DocbookMD in partnership with MAP Communications

“Through our partnership with MAP Communications, physicians around the country will be able to receive their answering service messages from their mobile device,” said Tim Gueramy, MD, CEO and co-founder of DocbookMD, in a statement.

Image via docbookmd.com

Gueramy said that this will help hospitals and groups more efficiently communicate with their physicians about critical patient needs and most importantly this partnership will potentially accelerate the care patients receive.

Thanks to DocbookMD’s standard RESTful API, MAP Communications and other answering service providers would be able to simplify the medical communication process and send critical communication messages to physicians and designated medical staff securely to their mobile device.

This would also allow physicians to more easily call back patients in critical need directly from their phone, quickly forward messages to colleagues and maintain a digital record of messages sent at any time of the day from anywhere.

“We are excited to offer a new service to our customers,” said Don Thaler, SVP of sales for MAP Communications.

Thaler said that MAP Communications’ deep national presence and strong reputation to provide reliable support to hospitals and medical groups around the country is a natural fit with DocbookMD to help improve communication throughout the healthcare industry.

Tim Gueramy said that DocbookMD gives answering service providers the extra security they need to send messages to a mobile device.

Earlier in December, DocbookMD had announced that it has integrated its popular mobile communication application with Austin Radiological Association (ARA), Austin’s largest independent radiological provider, to allow for real-time notifications of read X-rays and scans sent directly to a physician’s mobile device using a special ring tone.




Edited by Cassandra Tucker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!