Australia-based Call Design will be joining Aspect Software’s North America channel partner program. Aspect Software is a provider of fully-integrated customer interaction management, workforce optimization, and back-office solutions.
Tom Shepherd, vice president, worldwide channel and alliance sales, Aspect said, “Aspect continues to add leading industry partners and competencies to our reseller community which improves the overall support and service we can offer our customers.”
“Call Design has already demonstrated a very high level of success around Workforce Optimization in Asia and Europe by delivering measureable process and workforce optimization improvements to our worldwide customers,” Shepherd added.
Officials explained that Call Design can serve the North America market optimally as it has extensive experience in workforce optimization and back office implementations. It has 80,000 seats of Aspect products already under support and serves customers with 4,000 seats each.
Also Call Design possesses technical expertise in deploying and servicing hosted, SaaS and on-premise solutions that are very useful for industry customers in the healthcare, financial, and outsourcing sectors.
In addition, Call Design is keen on conducting routine customer optimization visits to ensure optimum running of systems according to the design which enables proactive action when problems arise.
Miles Stanton, president of Call Design commented, “Call Design’s business model is simple, it’s all about our people. We employ the very best people in the industry who all understand intimately the value Aspect’s workforce optimization and back office products can bring to the marketplace.”
Recently Aspect Software launched Zipwire, a feature-rich, cloud-based contact center solution architected to accelerate operational value and customer service excellence. Designed to bring ease and simplicity to contact center solution operations, while reducing demand on IT, Zipwire includes features such as unlimited elasticity, provisioning simplicity and 24/7/365 support.
Zipwire is easy to deploy and highly scalable, and can meet the demands of enterprise contact centers while also addressing the needs of smaller contact center operations. With Zipwire’s simplicity and speed of setup, organizations can be up and running in hours with no setup costs, helping to speed the time-to-value for contact centers by quickly getting agents serving customers.