Contact Center Solutions Featured Article

July 30, 2008

Ontario Systems Joins Interactive Intelligence, Integrates IP Telephony Platform

By Raju Shanbhag

TMCnet Contributor

To integrate Guaranteed Contacts IP, a VoIP telephony platform, into its own collection applications, Ontario Systems announced today that it’s partnered with Interactive Intelligence (News - Alert), a global IP-based telephony provider.

GCIP describes itself as an IP-based enterprise telephony product developed specifically for the collections industry.

Guaranteed Contacts IP is a modular platform, which company officials say is more than just a dialer. This allows the companies to not only buy the modules they need, but can also provide a complete telephony infrastructure, which includes PBX (News - Alert) functionality, according to the company. While providing significant cost savings, companies can take advantage of the latest technology to improve functionality and productivity with this platform, company officials say.

Designed to work specifically for the receivables management industry, Guaranteed Contacts IP offers a wide variety of functionality, they say. Ontario Systems’ (News - Alert) FACS and Artiva product lines are now integrated to the leading collection solutions software allow users to get rid of the need for uploading and downloading account information to stand-alone dialers. It delivers the accounts to the dialer as they are needed, based on real-time account information.

Ontario Systems says the integration of GCIP as another example of the company’s commitments to the industry. As promised, the company says, it’s delivering this newest module which is on time and fully functional. The company believes that its customers will get a competitive edge in the marketplace with the functionality and cost savings it provides.

“The integration of GCIP into Ontario Systems’ collection applications provides organizations yet another outstanding choice from the Ontario Systems’ platform,” said Mike Mullins, Ontario Systems’ vice president of sales. “GCIP is now available as an integrated product, a stand-alone product and soon to be available as a hosted product. GCIP is a complete telephony platform including an automated dialer, IVR, PBX, voice and data recording, workforce management and many other telephony features.”

Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.

Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

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