Contact Center Solutions Featured Article

Ontario Systems Joins Interactive Intelligence, Integrates IP Telephony Platform

July 30, 2008

To integrate Guaranteed Contacts IP, a VoIP telephony platform, into its own collection applications, Ontario Systems announced today that it’s partnered with Interactive Intelligence (News - Alert), a global IP-based telephony provider.
 
GCIP describes itself as an IP-based enterprise telephony product developed specifically for the collections industry.
 
Guaranteed Contacts IP is a modular platform, which company officials say is more than just a dialer. This allows the companies to not only buy the modules they need, but can also provide a complete telephony infrastructure, which includes PBX (News - Alert) functionality, according to the company. While providing significant cost savings, companies can take advantage of the latest technology to improve functionality and productivity with this platform, company officials say.
 
Designed to work specifically for the receivables management industry, Guaranteed Contacts IP offers a wide variety of functionality, they say. Ontario Systems’ (News - Alert) FACS and Artiva product lines are now integrated to the leading collection solutions software allow users to get rid of the need for uploading and downloading account information to stand-alone dialers. It delivers the accounts to the dialer as they are needed, based on real-time account information.
 
Ontario Systems says the integration of GCIP as another example of the company’s commitments to the industry. As promised, the company says, it’s delivering this newest module which is on time and fully functional. The company believes that its customers will get a competitive edge in the marketplace with the functionality and cost savings it provides.
 
“The integration of GCIP into Ontario Systems’ collection applications provides organizations yet another outstanding choice from the Ontario Systems’ platform,” said Mike Mullins, Ontario Systems’ vice president of sales. “GCIP is now available as an integrated product, a stand-alone product and soon to be available as a hosted product. GCIP is a complete telephony platform including an automated dialer, IVR, PBX, voice and data recording, workforce management and many other telephony features.”
 
Raju Shanbhag is a contributing editor for TMCnet. To read more of Raju’s articles, please visit his columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is The Compelling ROI Benefits of Contact Center Quality and Performance Management Technologies, brought to you by Voice Print International (News - Alert).

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!