For the first time, a website has been launched to monitor and compare click-to-call systems. An increasing number of small businesses across the globe are interested in knowing the various click to call systems, also popularly known as click2call or ‘click to talk’ systems, currently available.
According to studies undertaken by key market research organizations, consumers’ expectations associated with customer care have increased. Small businesses are also aware of augmented lead conversion rates with the use of technology. These businesses are therefore migrating to click to call systems.
According to the latest studies, 29 percent of businesses are presently investing in systems for enhancing customer experience. A majority of these businesses are opting for click to call systems. As per American Express’ comprehensive study, nearly two-thirds of consumers will need to shell out more money for receiving improved customer service. In this scenario, click-to-dial phone systems are the best bet for small businesses.
In a statement, a spokesperson for Forrester Research said, “Outbound communications technology will also be more deeply integrated into the contact to support closed-loop scenarios where customers want to connect to an agent after receiving a message.”
Forrester has also deployed a click to call system, resulting in considerable revenue benefits to the organization. In the last three years, Forrester’s ROI has increased by 143 percent amounting to nearly $2.5 million supplementary revenue.
The Whatisclicktocall.com website allows organizations to choose a phone system as per their specific requirements. Visitors can sort out click to call companies with a few mouse clicks on the basis of criteria like chat, ticket systems, inbound/outbound features, complimentary trials, notifications and call monitoring. Visitors are provided a brief overview of suppliers along with the important information regarding the click to talk services.
The click to call systems not only enhance customer care for visitors but also deliver considerable gains in terms of bounce rates and conversion rates. Click to call systems have therefore gained tremendous popularity among small businesses.
The time taken to comprehend a website’s offer and act on it or manually placing a call is roughly seven seconds. The click to call systems, however, allow for an extremely speedy callback in maximum one second.