Indosoft Inc. recently announced that Voiceware Communicaciones Solutions is now an official reseller and exclusive partner of its Q-Suite 5.7. The company will now provide contact center solutions for both premise based installations and for hosted managed services to customers. Indosoft is a leading provider of contact center software to customers from across the globe. The company deploys and provides support for the Q-Suite both directly and via resellers.
In a statement, Jacobo Urdiales, VP of Business Development at Voiceware Communicaciones, said, “We are excited to offer contact center solutions for both premise based installations as well as hosted managed services using Q-Suite 5.7. Managed contact center services is a rapidly growing segment that will be well served by setting up a Q-Suite based multi-tenant contact center platform that scales effortlessly to multiple Asterisk PBX servers. In Q-Suite, we have a complete contact center software with a powerful multi-channel ACD that handles Chat, Email and Twitter. We are also very impressed with its extensive CTI library in .NET and XML, available for integration to other work-flow systems.”
Q-Suite 5.7 has been designed to enable managed and hosted service providers to easily deploy full-featured Call Center ACD featuring advanced feature-set requirements to address the ACD and Dialer requirements of modern contact center operations. This high availability platform supports capabilities such as - skills based routing; Queue Priority; Predictive Dialer; Real-time Wallboards; Historical reporting, and easy Workforce management software integration. The call survival option of the Q-Suite 5.7 provides users with greater reliability which is vital to mission critical call center ACD implementations.
Voiceware Communicaciones focuses on developing solutions which drive customer relationships. For the past 15 years the company has been successfully offering customer contact solution to its clients across Spain and Portugal. Now with the reseller agreement in place, Voiceware will be able to provide customers with robust and cost effective contact center solutions that are Q-Suite-based.