Contact Center Solutions Featured Article

Iowa's Utility Cooperative Implements Verdeeco's Customer Portal Application

September 13, 2013

In an effort to educate its members on their energy usage patterns, Iowa-based utility co-operative, Maquoketa Valley Electric Cooperative (MVEC) has implemented a Customer Portal Application from Verdeeco.

Anamosa, Iowa- based MVEC serves nearly 15,000 members in 9 counties. Last year, the Co-op conducted a survey of its members. The survey revealed that more than 60 percent of the respondents wished to be engaged with the utility about their energy consumption through an online or mobile platform. Verdeeco’s Customer Portal Application, which is based on a “grid as a service” platform, will enable the co-op to easily share energy usage information with its thousands of members.

Verdeeco explained that its Customer Portal Application will allow MVEC’s more than 15, 000 members to view daily energy usage for a specific period. The application has been designed to help the consumers determine which of the external factors are affecting their energy usage. The application will allow MVEC members to relate energy usage levels to a variety of external factors such as temperature. The consumers will also be able to compare their energy usage at different times. All these will enable them to correlate energy usage levels to energy costs.

To top them all, the application allows the users to receive weekly notifications that provide monthly energy bill projections. This feature comes handy for the consumers, keen on lowering their energy budget. The notification with energy bill projection will allow these consumers to make necessary adjustments to their energy usage and see a significant reduction in their electricity bills.

“The Customer Portal Application provides an intuitive outlet through which we can communicate directly with our members and educate them on their energy consumption while simultaneously helping them learn to save time, money and resources,” MVEC Director of Engineering Jeremy Richert noted in a statement.




Edited by Ryan Sartor

Article comments powered by Disqus

Related Contact Center Solutions Articles

Ogilvy & Mather Launches Global Center for Data Excellence

Ogilvy & Mather, one of the largest marketing communications companies in the world, has launched a global center for data excellence known as of OgilvyAmp. [ Read More ]
10/23/2014

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/23/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!