Contact Center Solutions Featured Article

Iowa's Utility Cooperative Implements Verdeeco's Customer Portal Application

September 13, 2013

In an effort to educate its members on their energy usage patterns, Iowa-based utility co-operative, Maquoketa Valley Electric Cooperative (MVEC) has implemented a Customer Portal Application from Verdeeco.

Anamosa, Iowa- based MVEC serves nearly 15,000 members in 9 counties. Last year, the Co-op conducted a survey of its members. The survey revealed that more than 60 percent of the respondents wished to be engaged with the utility about their energy consumption through an online or mobile platform. Verdeeco’s Customer Portal Application, which is based on a “grid as a service” platform, will enable the co-op to easily share energy usage information with its thousands of members.

Verdeeco explained that its Customer Portal Application will allow MVEC’s more than 15, 000 members to view daily energy usage for a specific period. The application has been designed to help the consumers determine which of the external factors are affecting their energy usage. The application will allow MVEC members to relate energy usage levels to a variety of external factors such as temperature. The consumers will also be able to compare their energy usage at different times. All these will enable them to correlate energy usage levels to energy costs.

To top them all, the application allows the users to receive weekly notifications that provide monthly energy bill projections. This feature comes handy for the consumers, keen on lowering their energy budget. The notification with energy bill projection will allow these consumers to make necessary adjustments to their energy usage and see a significant reduction in their electricity bills.

“The Customer Portal Application provides an intuitive outlet through which we can communicate directly with our members and educate them on their energy consumption while simultaneously helping them learn to save time, money and resources,” MVEC Director of Engineering Jeremy Richert noted in a statement.




Edited by Ryan Sartor

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!