Fonolo, the company that improves the call center experience by replacing hold time with a call-back, recently announced that Nicolas De Kouchkovsky has joined the company’s advisory board.
De Kouchkovsky is a contact center industry veteran and customer experience expert who has years of experience in strategic business development and leadership experience in the contact center industry, as well as related technologies.
Prior to joining Fonolo, he was working as Chief Marketing Officer at Genesys. He was responsible for overseeing the company's marketing and business development, and establishing the company’s presence into new adjacent markets. De Kouchkovsky contributed tremendously in the expansion of company expansion into the broader multi-channel Contact Center market. He pioneered cross-channel conversations across the phone, web, social and mobile channels.
"Fonolo has established itself as an innovator in the contact center industry and a leader in cloud-based call-back solutions," stated De Kouchkovsky, in a press release. "I look forward to working with them to realize new opportunities."
"We are thrilled to welcome Nicolas De Kouchkovsky to our advisory board," said Fonolo CEO Shai Berger, in a press release. "He brings a wealth of industry experience and knowledge that will no doubt support the positive growth that Fonolo has achieved."
Fonolo handles millions minutes of calls for companies ranging from a large bank to small call centers with just a few agents. Customers simply choose a phone menu option from the company’s website or mobile application. Fonolo banks on this visual navigation, along with their promise to connect customers to the right agent every time, to make its new pricing option a no-brainer. Fonolo's cloud-based solutions make call-backs feasible for call centers of any size and budget. There is no need to change the company’s existing IVR or call center infrastructure.