Smart Action Company, a company specializing in call automation and provider of hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers, recently expanded its sales leadership team by appointing three new senior sales executives.
Industry veteran Mark Nuckols has been hired as the company’s senior vice president of sales. He holds more than 20 years of experience and has helped senior operations executives and service center leaders improve efficiency, manage costs and improve revenue.
“I’m incredibly excited to be joining the team at SmartAction to deliver a truly disruptive innovation and game-changing suite of artificial intelligence based self-service solutions, which have a proven track record of delivering breakthrough economic results for our clients and to the broader market,” said Mark Nuckols in a statement.
Other two executives to join Smart Action Company are Jason Hipskind and Kathy Fox. Both of them have been appointed as the company’s vice presidents of sales.
Hipskind has more than 17 years of experience in business process outsourcing, SaaS and call center technology. He has held sales VP positions at companies like Interactions and CSS Corp.
With over 20 years of executive level sales experience, Fox has earlier held a position at Eastman Kodak as a major account representative. Here, she managed a multi-million dollar territory.
“Mark, Jason and Kathy bring a wealth of consultative sales experience that will be invaluable in helping prospects to understand the SmartAction value proposition,” said Tom Lewis, CEO. “They and the rest of our Sales team are well positioned to promote how SmartAction’s revolutionary solution offers significant advantages for companies and their customers.”
Officials said that these appointments will help the company augment its growing presence in the IVR space.