Contact Center Solutions Featured Article

Smart Action Company Adds Three New Senior Sales Executives

August 06, 2013

Smart Action Company, a company specializing in call automation and provider of hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers, recently expanded its sales leadership team by appointing three new senior sales executives. 

Industry veteran Mark Nuckols has been hired as the company’s senior vice president of sales. He holds more than 20 years of experience and has helped senior operations executives and service center leaders improve efficiency, manage costs and improve revenue.

“I’m incredibly excited to be joining the team at SmartAction to deliver a truly disruptive innovation and game-changing suite of artificial intelligence based self-service solutions, which have a proven track record of delivering breakthrough economic results for our clients and to the broader market,” said Mark Nuckols in a statement.

Other two executives to join Smart Action Company are Jason Hipskind and Kathy Fox. Both of them have been appointed as the company’s vice presidents of sales.

Hipskind has more than 17 years of experience in business process outsourcing, SaaS (News - Alert) and call center technology. He has held sales VP positions at companies like Interactions and CSS Corp.

With over 20 years of executive level sales experience, Fox has earlier held a position at Eastman Kodak (News - Alert) as a major account representative. Here, she managed a multi-million dollar territory.

“Mark, Jason and Kathy bring a wealth of consultative sales experience that will be invaluable in helping prospects to understand the SmartAction value proposition,” said Tom Lewis, CEO. “They and the rest of our Sales team are well positioned to promote how SmartAction’s revolutionary solution offers significant advantages for companies and their customers.”

Officials said that these appointments will help the company augment its growing presence in the IVR space.




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!