Contact Center Solutions Featured Article

Smart Action Company Adds Three New Senior Sales Executives

August 06, 2013

Smart Action Company, a company specializing in call automation and provider of hosted speech IVR services to medium-sized to Fortune 500-sized customer service call centers, recently expanded its sales leadership team by appointing three new senior sales executives. 

Industry veteran Mark Nuckols has been hired as the company’s senior vice president of sales. He holds more than 20 years of experience and has helped senior operations executives and service center leaders improve efficiency, manage costs and improve revenue.

“I’m incredibly excited to be joining the team at SmartAction to deliver a truly disruptive innovation and game-changing suite of artificial intelligence based self-service solutions, which have a proven track record of delivering breakthrough economic results for our clients and to the broader market,” said Mark Nuckols in a statement.

Other two executives to join Smart Action Company are Jason Hipskind and Kathy Fox. Both of them have been appointed as the company’s vice presidents of sales.

Hipskind has more than 17 years of experience in business process outsourcing, SaaS (News - Alert) and call center technology. He has held sales VP positions at companies like Interactions and CSS Corp.

With over 20 years of executive level sales experience, Fox has earlier held a position at Eastman Kodak (News - Alert) as a major account representative. Here, she managed a multi-million dollar territory.

“Mark, Jason and Kathy bring a wealth of consultative sales experience that will be invaluable in helping prospects to understand the SmartAction value proposition,” said Tom Lewis, CEO. “They and the rest of our Sales team are well positioned to promote how SmartAction’s revolutionary solution offers significant advantages for companies and their customers.”

Officials said that these appointments will help the company augment its growing presence in the IVR space.




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!