MAXIMUS, a provider of business process services for state-sponsored benefit programs, recently entered into an agreement to operate DC Health Link Contact Center for District of Columbia’s (DC) Health Benefit Exchange Authority. MAXIMUS will operate DC Health Link to provide fulfillment, command center and call center services to DC residents. As per the terms, MAXIMUS will operate the contact center for four consecutive years with total contract value being estimated at $25 million.
In a release, Richard A. Montoni of MAXIMUS, said, “Building upon our experience as the enrollment broker for the District of Columbia’s Medicaid program and a service provider for the Temporary Assistance for Needy Families (TANF) program, we are pleased to have the opportunity to continue serving DC residents through this new contact center. The addition of the DC Health Benefit Exchange contract to our growing portfolio of work related to the Affordable Care Act exemplifies our commitment to ensuring consumers have the information and resources to find affordable health insurance coverage.”
DC Health Link is a marketplace catering to the health insurance needs of small businesses, families and individuals. The contact center operated will empower the insurance buyers in DC by providing all relevant information required to purchase the ideal health benefit plan. The contact center will function as the first point of contact for all citizens of DC for buying health insurance plans.
Mila Kofman of DC Health Benefit Exchange Authority, said, “We are pleased to partner with MAXIMUS. This allows us to leverage what they are already doing for other state exchanges and for the federal government. Locating the contact center here means that people who live and work here will have access to experts who also live and work in the District. At least 35 District residents are expected to be hired to serve our community, providing residents and small businesses with timely, accurate answers to their questions and assistance in obtaining high-quality, affordable health insurance.”