Eckoh PLC, one of the U.K.’s providers of multi-channel customer service and secure payment solutions, has locked in a five-year contract to provide hosted customer self-service and payment solutions to a major financial services provider. The contract will be worth a minimum of £1.4 million ($2.14 million) over the life of the contract and a minimum of £0.6 million ($0.92 million) in the first two years.
“I’m delighted to announce this major financial services client win that will see us deploy a range of automated customer self-service and payment solutions in multiple languages,” said Nik Philpot, chief executive officer of Eckoh, in a statement.
Philpot said that the company’s end to end PCI DSS solution continues to drive high levels of interest from customers who are looking to address regulatory pressure as well as respond to growing public demand for more secure payments in contact centers.
“We look forward to developing a strong relationship with the company over the coming years,” he said.
Officials with Eckoh said that as part of the contract, secured through an Eckoh channel partner, the company will provide a self-service solution to support the organization’s contact center operations enabling customers to identify and verify themselves through an automated service.
The customers will then have the ability to make a balance inquiry or make a payment on their account using EckohPAY, without needing to speak to a contact center agent.
Company officials said that EckohPAY is a fully automated service validating the caller against a unique reference number, whilst capturing card details, handling authorization and settlement in real time.
Thanks to this, the financial services provider will be able to enhance its efficiency and increase customer satisfaction by offering the secure payment service 24 hours a day.
EckohPAY is Payment Card Industry Data Security Standards (PCI DSS) compliant and available 24/7.
According to company officials, the services will initially be provided in 12 different languages including English, French, German, Portuguese, Spanish, Italian, Japanese, Mandarin and Korean and they are expected to go live this summer.