Contact Center Solutions Featured Article

July 17, 2008

Russian Co. to Distribute CosmoCom Contact Center Software

By Divya Narain

TMCnet Contributor

CosmoCom (News - Alert) announced today that it’s chosen Russia’s leading solutions integrator Open Technologies as a distribution channel and a system integrator for CosmoCom’s flagship software product, CosmoCall Universe.

Through this move, CosmoCom will not only be able to provide regional support to its present customers but also attract new ones, according to the companies.

The collaboration comes in the wake of the realization by Open Technologies and CosmoCom that contact centers are growing at an unprecedented rate in Russian and CIS markets, the companies say. Organizations in the region say they have a preference for hosted services as they require lower capital costs and eliminate the support needs of premise-based systems. The CosmoCall Universe platform is therefore particularly attractive to these organizations due to its multi-tenant nature, according to the company.

Open Technologies has decided to deploy CosmoCall Universe for its first service provider customer, Russian Telco DCN that will serve the city of Ekaterinburg, company officials say.

“CosmoCom’s technology meets the needs of large enterprise customers for cost effective customer service, and of telephone companies seeking new value-added services,” said Sergey Vishnyakov, vice president at Open Technologies. “Competing solutions did not offer us the key advantages in the market of CosmoCom’s Consolidation 2.0 value proposition, and we look forward to offering the value of this product to our customers.”

“Open Technologies is a strong integration partner and a great match for CosmoCom” said Ari Sonesh, CosmoCom’s chairman and chief executive officer. “They understand the technologies needed to support our platform and, more important, they understand the contact center needs of their far reaching customer base. CosmoCom warmly welcomes a partner with so many ingredients for success to our extended global family.”

Open Technologies says it offers an entire gamut of services such as IT auditing, business processes analysis, and the selection, deployment, and support of optimum IT solutions to large and medium-sized enterprises in Russia.

Divya Narain is a contributing editor for TMCnet. To read more of Divya’s articles, please visit her columnist page.

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