Alteva’s wholesale hosted unified communications (UC) offering is growing. The company has announced that it’s expanding the offering to include optional Tiers 1 and 2 customer support to its resellers, providing them with a comprehensive package of services for their customers.
With the customer support solution from Alteva, its wholesale partners receive 24/7 customer and technical support. This also provides real-time reporting and intelligence through a customized interactive dashboard, and an enhanced customer experience.
It’s both scalable and flexible, with business continuity to let users constantly customize their support strategies according to their needs.
Of course, companies know that providing the best customer experience makes for the happiest customers. So being able to offer them this kind of support is likely to be an incentive for new customers – or at least help out those who have concerns or difficulty with what they already have.
This is a step beyond regular customer support, offering highly-trained professionals at a moment’s notice at any time during the year.
"Alteva believes in the value of a great customer experience, and we are excited to move this philosophy forward by offering a premier customer support option to our wholesale cloud resellers," said William Birnie, Alteva’s chief marketing officer. "First-rate customer support is top priority at Alteva. Helping our wholesale customers exceed expectations by providing the most innovative client-focused solutions available remains our mission."
The value of good customer support cannot be overlooked. Alteva knows this, and Alteva’s customers know this. Thus, offering the two tiers of support provide its resellers with some great options they can offer their own customers. It’s a great option for ensuring that everyone is satisfied with their solutions and can work without a hitch.