Contact Center Solutions Featured Article

Viable and Sign Shares have reached an agreement to open a video relay call center in Houston. This is the third call center partnership announced by Viable in the second quarter of 2008.

 

In a VRS call, deaf and hard of hearing people use Video Technology to connect to a Video Interpreter (VI) who will then dial out to another party and then interpret their phone conversation.

 

Viable, founded in 2006, provides next generation video relay services for deaf and hard of hearing persons. These services can be accessed at any location that has either Internet or wireless connectivity. The majority of Viable’s employees are deaf and hard of hearing.

 

John T.C. Yeh, President and founder of Viable said, “We are honored to partner with a pioneering leader in the field of ASL interpreting and, given its long history of exemplary service and commitment to the deaf and hard of hearing community, to be a part of its future. Callers who choose ViableVRS can continue to expect the highest quality interpreting when they make their VRS calls.”

 

Sign Shares, which is a provider of comprehensive sign language interpreting services, was established in 1986. The company is based out of Houston and provides its services to clients in corporate, legal, medical and educational settings.

 

Deborah Gunter, CEO of Sign Shares, who is also a certified interpreter said, “It is an exciting time for Sign Shares as Viable is a unique company and one which we feel is making a difference in society. The company is full of bright young techies who are deaf and whose talents are making a better place for persons who are deaf and hard of hearing.”