Contact Center Solutions Featured Article

CMS' New Service Package Set to Improve Trust, Credibility Online

January 28, 2013

In this digital era, the concept of selling online is making great headway, and more companies are relying only on digital support methods, depriving customers of live support and the chance to deal with real people.

But Continental Message Solution (CMS) is an award-winning BPO order processing call center with a difference, offering businesses a way to provide live support – something for which consumers are desperate in an era of digital customer service.

Professionals at the company understand how important it is for some customers to talk to people over the phone in the traditional way, and not have to deal with an automated and robotic service when they buy online.

“Because of this, companies that do provide telephone support and allow customers to place orders over the phone are in the position to increase trust and credibility online,” said a company representative while commenting on the new service package.

CMS' new service package is set to transform how retailers provide live customer support, and plans to return industry to a position where clients are able to take advantage of the order taking call center system, allowing customer interaction during the sales process.

It offers its order taking service without a break, and provides personal service to customers around the clock.

Clients appear to be appreciative of CMS' new service package, which flexible and personalized enough to meet the needs of each and every client. As it integrates easily with existing online systems, CMS agents can deal with them on a personal level before placing the order on the trusted e-commerce software.

Lastly, CMS offers something that clients desperately need in the case of a power outage – a backup system, the absence of which could be disastrous to a customer's bottom line. Its innovative BPO call center solutions transform and improve business processes, create value, reduce costs and generate new avenues for a competitive advantage to its clients and partners. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!