Contact Center Solutions Featured Article

Voxware Improves Voice Management Capabilities with Recent Upgrade

January 22, 2013

Voice solution provider Voxware (News - Alert) has recently upgraded its Voice Management Suite to enhance its management console, VoxPilot and dashboard functionality.


The new upgrade will feature a new tab for user administration within the console and improved capabilities for distribution centers and warehouses.

These capabilities, courtesy of VMS 5.1, will include the ability for users to view and modify worker information and activities, the ability for users to archive data from production to reporting, a velocity gadget for VoxPilot that identities frequently picked items that are located in remote parts of the warehouse, additional expert mode prompts that can bundle picking and put away workflows, an expanded jump location functionality enabling workers to jump both forward and backward in a pick list and enhanced server crash recovery. These capabilities are intended to improve internal operations, as well as brand reputation.

“Our latest VMS upgrade demonstrates our commitment to meet the evolving demands placed on distribution centers and warehouses,” Keith Phillips, CEO of Voxware, said in a statement, “We continually look to further innovate our solutions, which is only possible with the help of our expert team of engineers and constant feedback from our customer base. As a leading provider of voice solutions, we strive to constantly enrich the functionality of our software to ensure that our customers can continue to improve their internal operations and increase their brand reputation.”

Voxware is currently demonstrating its numerous voice solutions at ProMat 2013 in Chicago through January 24. Attendees will get an inside look into the enhanced user capabilities of VoxPilot, how to create voice workflows within VoxStudio and information about the recently launched Cloud VMS. The new Cloud VMS will allow all organizations, no matter what size, to move to a cloud-based system that will improve operational productivity, accuracy and customer service with little expense.




Edited by Carlos Olivera

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!