Contact Center Solutions Featured Article

Lionbridge Extends Partnership with LivePerson

January 09, 2013

Lionbridge Technologies (News - Alert) Inc., a provider of translation solutions, recently announced an extension of its contract with LivePerson, Inc., a provider of real-time intelligent engagement solutions.

LivePerson (News - Alert) will now leverage Lionbridge’s GeoFluent technology for its international clients who contact the firm’s support center. 

The GeoFluent product family includes an IBM (News - Alert)-developed machine translation engine and a proprietary Lionbridge customization solution to increase quality and usability of translation. As a result, clients gain a secure, cloud-based, real-time solution customized for organization's specific business operations to increase translation quality and availability.

“As we began talking to our customers and prospects about GeoFluent for LivePerson Chat, we realized the solution offers a terrific opportunity for us to enhance our own online customer support,” said Ranny Nachmias, VP Customer Support for LivePerson.  “During our evaluation it was clear that GeoFluent provides a fully integrated solution with high quality translation and an excellent customer experience.  By leveraging GeoFluent within the customer center on liveperson.com, we offer a real-world example of how we help organizations meaningfully connect with consumers in real-time, across multiple channels.”

GeoFluent for LivePerson Chat enables instantaneous multilingual communication for online engagement sessions – from pre-sales to customer support. Through easy integration with common chat applications, GeoFluent instantly turns English-speaking agents into “Global Communicators,” allowing organizations to quickly and cost effectively engage and support customers in global markets.

“Lionbridge and LivePerson have a shared commitment to helping clients enhance customer loyalty, increase conversions, and drive greater value to their businesses,” said Rory Cowan, CEO at Lionbridge.  “GeoFluent is already providing tangible business benefits for LivePerson as their clients gain a powerful customer experience through on-demand multilingual chat anytime in any geography.”

Meanwhile, Lionbridge Technologies recently announced that Thomas Cook Online has selected Lionbridge as its partner for web translation. Lionbridge will provide a comprehensive global online content solution for Thomas Cook Online, including Global Web Operations, Transcreation, Content Creation and Localization.

This will enable Thomas Cook, one of the world's best-known online travel providers, to drive incremental revenue through the online channel by providing timely, accurate and relevant multilingual content that is search optimized in global markets.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014

Santo Domingo Staging Job Fair For 5,000 Call Center Job Openings

The call center business world can have its ups and downs. The pay for some call center employees isn't good enough to lure the truly talented into the field. It can also be hard to keep a job in this field because companies tend to come and go rather quickly. Bilingual or multilingual call center workers are becoming all the rage in this business world these days. In Santo Domingo, the government has just announced that there are as many as 5,000 jobs available for those who can speak, French, … [ Read More ]
07/17/2014

Trialcard's Customer Experience Center Gets Certified as a Center of Excellence by BenchmarkPortal

For the second consecutive year, TrialCard's Customer Experience Center (CxC) has earned the Center of Excellence recognition from BenchmarkPortal , a global player in the contact center industry, providing benchmarking, certification, training, consulting and industry reports. [ Read More ]
07/17/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!