Contact Center Solutions Featured Article

MUG Enterprise's Interceptor Application Now Compliant with Key Contact Center Solutions from Avaya

January 08, 2013

MUG Enterprise’s Interceptor solution is now rated “Avaya (News - Alert) Compliant.”

Officials with MUG Enterprise, an international consulting group providing training, reviews and custom solutions for contact centers, said the Interceptor application helps businesses stay compliant with Federal laws concerning outbound-calling contact centers by identifying whether a number is a landline, cell phone or VoIP.

The application is now compliance-tested by Avaya for compatibility with Avaya Proactive Contact 5.0.

“With the onslaught of regulatory issues facing today’s call centers, we're very excited about the Interceptor platform,” said Alex G Demczak, general manager, MUG Enterprise, in a statement.

Interceptor is an easy-to-install, standalone application that requires minimal information from the customer.

This, says Demczak, simplifies upgrades or add-ons in the future, by reducing out-of-service time.

One of the companies benefiting from the interoperability of MUG Enterprise and Avaya solutions is US Bank, a business that specializes in mortgages.

“MUG Enterprise’s Interceptor application is a lifesaver,” said Jeff Greenburg, Sr. voice network engineer, US Bank.

“It gives us the ability to run a record selection that excludes all cell phones or only selects cell phones. This helps ensure our calling campaigns work with each of those various phone types, while staying within the stringent rules and regulations that surround telemarketing to cell phones,” said Greenburg.

MUG Enterprise is also a technology partner in the Avaya DevConnect (News - Alert) program – an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.

According to company officials, as a technology partner, MUG Enterprise is eligible to submit products for compliance testing by the Avaya solution interoperability and test lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible.

“Companies like MUG Enterprise are helping Avaya by creating solutions that expand and customize our products for our customers,” said Eric Rossman (News - Alert), vice president, developer relations.

Rossman said that Interceptor helps enable customers using Avaya Proactive Contact run their outbound calling campaigns with ease and efficiency. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!