Contact Center Solutions Featured Article

GFT Markets Voted Best Customer Service in U.K. CFD Industry

December 18, 2012

Global provider of retail derivatives, GFT Markets, was today ranked by an industry-wide survey of U.K. CFD traders as number one in terms of customer service in the U.K.'s CFD industry. This survey was conducted by Investment Trends, a specialist financial services market research organization.

"As a business we're always keen to differentiate ourselves from the crowd, be that through product innovation or exceptional customer service," said Simon Mansell , CEO of GFT Markets UK, in a statement. "In this increasingly commoditized business, there's no shortage of CFD providers out there who put all the focus on recruiting clients then make little effort to retain them, but this certainly isn't an approach we take."

GFT Markets also received similar customer service recognition from Investment Trends in Singapore, following a similar survey process. Meanwhile, in late November, the company was voted "Best Mobile Platform" in the 2012 Shares Magazine awards. This award too was based on a poll of private investors that asked respondents which financial services providers had excelled in the prior 12 months.

GFT cites its efforts to implement "a series of innovations" over the last year — which have been primarily focused on improving its customer experience — as the reason for its recent successes and awards. One unique effort made by the company was to be the first U.K. CFD provider to launch its trading platform on the Amazon Kindle Fire, a device often overlooked in many industries in favor of the iPad or Android (News - Alert) tablets.

Speaking of which, GFT Markets launched its award winning DealBook trading platform on Android in August. The Android version of DealBook was designed specifically with speed, performance and reliability in mind, allowing it to run on even older Android devices. Furthermore, DealBook for Android also scales well to fit most Android tablets.

DealBook for iPad, meanwhile, was launched in January 2012.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!