Contact Center Solutions Featured Article

GFT Markets Voted Best Customer Service in U.K. CFD Industry

December 18, 2012

Global provider of retail derivatives, GFT Markets, was today ranked by an industry-wide survey of U.K. CFD traders as number one in terms of customer service in the U.K.'s CFD industry. This survey was conducted by Investment Trends, a specialist financial services market research organization.

"As a business we're always keen to differentiate ourselves from the crowd, be that through product innovation or exceptional customer service," said Simon Mansell , CEO of GFT Markets UK, in a statement. "In this increasingly commoditized business, there's no shortage of CFD providers out there who put all the focus on recruiting clients then make little effort to retain them, but this certainly isn't an approach we take."

GFT Markets also received similar customer service recognition from Investment Trends in Singapore, following a similar survey process. Meanwhile, in late November, the company was voted "Best Mobile Platform" in the 2012 Shares Magazine awards. This award too was based on a poll of private investors that asked respondents which financial services providers had excelled in the prior 12 months.

GFT cites its efforts to implement "a series of innovations" over the last year — which have been primarily focused on improving its customer experience — as the reason for its recent successes and awards. One unique effort made by the company was to be the first U.K. CFD provider to launch its trading platform on the Amazon Kindle Fire, a device often overlooked in many industries in favor of the iPad or Android (News - Alert) tablets.

Speaking of which, GFT Markets launched its award winning DealBook trading platform on Android in August. The Android version of DealBook was designed specifically with speed, performance and reliability in mind, allowing it to run on even older Android devices. Furthermore, DealBook for Android also scales well to fit most Android tablets.

DealBook for iPad, meanwhile, was launched in January 2012.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!