Contact Center Solutions Featured Article

Omaha, Nebraska-based customer service solutions company EMS has expanded its Call Center Operations to address rapidly growing business demands. According to company officials, they have to continuously keep up with the constant demand from customers, and thus EMS uses evolving technology to establish, coordinate and integrate into a solution for business.

 

EMS is successfully able to extend to its clients a range of cost savings and revenue enhancements by being flexible with their implementation of solutions. The company explains that services include real time pushing of Web pages, automated/artificial intelligence, product and promotional support, and 24 x 7 clock operations. EMS is focused on providing their clients’ customers, with the latest of services and offerings including outbound Direct, frequent flyer mailings and custom programs customized to their needs.

 

EMS manages to stay ahead of the rapidly changing market by constantly testing new services and products, and provides valuable and confidential pre-launch support to companies who are in the "planning stage." The company was recently featured in the Midlands Business Journal, which features the latest news in the Nebraska business industry.

 

EMS is a provider of outsourced, highly scalable, and highly-efficient customer service solutions for businesses of every kind, and is keen on investing in people and processes for its clients' companies and developing a partner relationship. The company offers several specialized solutions available to fit customer’s exact online customer service needs including Inbound & Outbound Teleservices; 360° Customer Service (Inbound);

Technical Support; Live; Direct Outbound Mailing Services; Specialty Services; Reporting Services; and EMS System Features.