Contact Center Solutions Featured Article

Delta Air Lines Selects MotivEngine from Affinion Loyalty Group

December 06, 2012

Affinion Loyalty Group’s MotivEngine product has been selected by Delta Air Lines. With this, Delta looks to add various new features to its service recovery program.

If Delta customers have to face a non-weather related travel issue, they will now be compensated for their trouble by Delta's Customer Care associates. Delta users will be provided a choice of various merchant gift cards with the help of MotivEngine, which will be provided apart from airline credits and SkyMiles. 

Usually, MotivEngine provides a simple-to-use, delivery platform, and companies that make use of MotivEngine can access a dependable catalog of gift cards, digital goods, and merchandise rewards to be used as compensation or incentives.

Affinion Loyalty Group’s products and services are used by one in two American families. The company gets incremental revenue by enhancing customer loyalty for its clients.

“More than ever before, the highly-connected, fast moving world we live in requires companies to be able to create an engaging, valuable and memorable customer experience," said Scott Lazear, president of Affinion Loyalty Group. "Whether trying to mitigate a poor customer service experience or incenting a desirable behavior, MotivEngine connects your customers to your brand through positive reinforcement.”

The company recently introduced Shopraising Mall, a new product providing the opportunity for supporters of their not-for-profit partners to shop online for gift cards and at the same time raise money for the organizations. With the Shopraising Mall, the company looks to create a new and simple way for not-for-profits to raise money. ALG modeled the Shopraising Mall on consumer spending habits.

The company has reportedly received insight into its partnerships with some of the top financial institutions in the country.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014

Intelecom Launches New Version of Connect

Intelecom Group AS, a provider of contact centre solutions, recently announced that it has added a new set of feature in the newer version of Connect, its multichannel cloud based contact centre solution. The new features will help the clients monitor, manage and control the contact centre online and from within a single interface. [ Read More ]
04/21/2014

BenchmarkPortal Reveals the 2014 Top 100 Call Centers Contest Winners

For those of you in the contact center solutions industry, BenchmarkPortal should be a familiar name. If the name does not resonate, the company has carved out an impressive niche in the international contact center community, with vendors and contact center administrators, as a recognized analytics and consultative resource. As the name implies, it benchmarks almost every imaginable activity relating to contact centers and uses the knowledge gained from evaluation of key performance indicators … [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!