Contact Center Solutions Featured Article

CPP North America, MyAssist Team to Offer Personal Assistance as Branded Customer Program

November 27, 2012

CPP North America, a white-label provider of life-assistance products and services, and MyAssist, a live-agent personal assistance and concierge service for individuals and companies, have announced a partnership to offer personal assistance as a branded, preferred customer program.

Calling personal assistance “a new value-add program,” Jeannie Peterson, senior vice president of customer experience at CPP North America, said that it helps brands create a competitive advantage.

“Companies are continually looking for fresh programs to enhance their customer experience, and we are looking forward to working with MyAssist to offer our clients innovative personal assistance programs,” Peterson said.

To users, the programs give 24/7/365 access to live agents who can provide a broad range of services such as trip-planning logistics, reservation bookings, event ticketing, and emergency assistance in a time of need.

The needs of specific customer bases are met by branding and customizing the personal assistance programs, according to company officials. To agents, users can call or e-mail their requests, from anywhere around the world and anytime. And, all the inquiries are serviced by one of the world's finest concierge, emergency travel and medical assistance infrastructures -- based in the United States.

The travel assistance and concierge services include travel booking -- flights, cruises, hotels, car rental, and transportation; trip planning -- restaurants, local attractions, theater or sporting events; rebook flights due to change-of-plans, weather or other circumstances; rail or bus transportation and airport pickups; help with lost luggage, mobile phone or other items; and help to locate a local pharmacy to refill a prescription.

The personal assistance services include online research and information services; restaurant reservations and menu information; concert and event ticketing; gift purchasing; wake-up calls; emergency medical assistance; emergency travel reservations; and more.

“We are excited about the opportunity to reunite with CPP and deliver our high-touch personal assistance and concierge solutions to their customers,” said John Noel, CEO at MyAssist, adding that CPP is known for quality service and the company’s agents will be up for the challenge to exceed their standards and reputation.

Earlier in August, MyAssist signed a new partnership with ESCORT through which MyAssist delivers live-agent concierge services to ESCORT Live users.

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Edited by Brooke Neuman

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