Contact Center Solutions Featured Article

Nordic Telecom and Cisco Sign Technology Cooperation Agreement

November 26, 2012

Nordic TeleCom, a Finnish company specializing in unified communication services, has recently agreed to sign a technology cooperation agreement with Cisco (News - Alert) Systems Finland, which will connect new value-added solutions with Cisco collaboration products via Nordic TeleCom's cloud services and enhance business operations.

"These combined collaboration services will, for example, help companies improve the quality of their customer service and increase sales," stated Esa Lahtinen, CEO at Nordic TeleCom.

Last year, Nordic TeleCom launched a unique portal that enables - with no installations or start-up costs - different value-added services for the company's existing contact center and telephone solutions.

"Concrete examples of such value-added services include customized reporting and statistical analysis straight from the cloud, as well as integrating a call-back system into Cisco Contact Center solutions - with no installations or start-up costs," continued Lahtinen.

Nordic TeleCom also launched its CMS portal and services in the UK. The service instantly received very positive reactions from the customers and the company closed its first deals during the summer 2012, said the company officials.

Officials also said that the company’s CMS portal is growing fast in the Nordics markets and this year more than 250 new offices have joined the service. Nordic TeleCom has quickly acquired the position of one of the leading telecom service providers in the Northern European markets.

NTC's current clients list includes the Stadium sports equipment chain, Sixt Rent a Car Finland, Diacor healthcare centers and Delta Motor Group.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.


Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Interactive Intelligence Highlights Five Customer Interaction Trends to Watch in 2015

A few weeks ago collaboration, communications and customer engagement solutions provider Interactive Intelligence hosted a jam-packed webinar called What's New for Contact Centers in 2015 and Why it Matters. If you missed this event, you can still watch and listen to the archived version, and it is highly recommended to say the least. [ Read More ]
02/19/2015

Teleperformance Wins Frost & Sullivan Award for Product Leadership in Chile

Work with BBVA cited as Teleperformance Wins Frost & Sullivan Product Leadership in Chile award. [ Read More ]
02/18/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!