Contact Center Solutions Featured Article

Nordic Telecom and Cisco Sign Technology Cooperation Agreement

November 26, 2012

Nordic TeleCom, a Finnish company specializing in unified communication services, has recently agreed to sign a technology cooperation agreement with Cisco (News - Alert) Systems Finland, which will connect new value-added solutions with Cisco collaboration products via Nordic TeleCom's cloud services and enhance business operations.

"These combined collaboration services will, for example, help companies improve the quality of their customer service and increase sales," stated Esa Lahtinen, CEO at Nordic TeleCom.

Last year, Nordic TeleCom launched a unique portal that enables - with no installations or start-up costs - different value-added services for the company's existing contact center and telephone solutions.

"Concrete examples of such value-added services include customized reporting and statistical analysis straight from the cloud, as well as integrating a call-back system into Cisco Contact Center solutions - with no installations or start-up costs," continued Lahtinen.

Nordic TeleCom also launched its CMS portal and services in the UK. The service instantly received very positive reactions from the customers and the company closed its first deals during the summer 2012, said the company officials.

Officials also said that the company’s CMS portal is growing fast in the Nordics markets and this year more than 250 new offices have joined the service. Nordic TeleCom has quickly acquired the position of one of the leading telecom service providers in the Northern European markets.

NTC's current clients list includes the Stadium sports equipment chain, Sixt Rent a Car Finland, Diacor healthcare centers and Delta Motor Group.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.


Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!