Contact center technologies and applications are continuously developing and upgraded to assist companies to keep pace and adapt to various competitive landscapes, market conditions and a mobile, more connected customer base.
Recently, the company published its customer success story that explains how automated testing saved a 2012 technology upgrade installation for a global financial institution. For testing, monitoring and simulation of interactive voice response (IVRs) and contact center systems and applications, Cyara offers next-generation premise and cloud solutions
For automating testing, monitoring and simulation of the customer and agent contact center experience, Cyara provides a completely software-based, technology agnostic suite of products. Centers can install complicated contact center technology and processes with minimal risk with Cyara.
One of the many Cyara advantages stated by the customer in the interview, was the feature that helps in getting rid of vendor misunderstandings. According to the company, this can be important to the success of complicated installations.
“This case study documents in great detail the reality of what can go wrong and does in many deployments with so many moving parts, as is the case in complex contact center infrastructure and application deployments,” says Alok Kulkarni, CEO, Cyara. “Our customers are committed to staying ahead of potential points of failure and rectifying them before customer experience is impacted. This customer’s experience with our suite in their technology upgrade is another proof point in Cyara’s commitment to deliver a cost-effective, time saving suite.”
Recently, the company was selected by Thirty-One Gifts, an Ohio-based direct selling company, to facilitate the successful upgrade of its new contact center routing platform.
Looking to automate load testing of its new call center routing platform that is based on Session Initiation Protocol (SIP), Thirty-One Gifts, which sells stylish and organizational products, selected Cyara Solution Suite. This suite enables the testing of speech-enabled IVRs and contact center applications.
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