Contact Center Solutions Featured Article

Altitude Opens New Office in Dusseldorf to Tap Opportunities in German Contact Center Market

November 13, 2012

According industry estimates, Germany has the largest contact center market in the Eurozone. With almost 7,000 contact centers nationwide, the sector has recorded a 10 percent annual agent growth rate over the past 10 years. Keen on grabbing the opportunities in this high growth market, the contact center technology firm, Altitude Software (News - Alert) has adopted a long term strategy exclusively for the German markets.

As part of this, the company has recently opened a new office in Dusseldorf and restructured its sales team with the appointment of contact center industry veteran, Miguel Lopes to lead the company’s new sales, partner and customer support team for Germany, Austria and Switzerland. A new account manager-- Mark Gutmann – was also appointed.

The opening of new office in the heart of Germany marks a new milestone for the company. A direct presence in the country and German speaking workforce are sure to help the company gain a better market reach in the DACH regions. The company is now better equipped to extend its support to the growing customer base and partner network in German-speaking countries.

So far, the company led its European operations from a centrally located office in Brussels. The company’s client portfolio includes high profile contact center customers and partners such as avocis, Teleperformance (News - Alert), and Transcom Worldwide. The latest expansion move is aimed at enhancing the company’s delivery capabilities in an industry that is seemingly on the lookout for agile software solutions. Altitude anticipates a huge acceptance for its modular software suite, Altitude uCI. This software solution, according to its maker, is able to manage all customer interactions and unify all touch points throughout the organization in an open, platform-independent solution, based on standards.

As part of its long term strategy in Europe, Altitude Software had recently acquired majority stake in Sweden-based Software-as-a-Service company, ASP Nordic. Born out of this acquisition is a new venture called Altitude Cloud, which focuses on delivering  next generation contact center cloud solutions, with an initial focus on Scandinavia and a phased global roll-out.

Few months back, Altitude Software unveiled Altitude vBox 4.0, a new version of Altitude's full-featured SIP Server that is optimized to enable organizations of all sizes to deploy multimedia IP contact center solutions on a short timeframe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

What To Do When Your Customer Experience is Unsatisfactory

Ever since the recording by an angry Comcast customer of his less-than-wonderful attempt to just cancel his cable service went viral a few weeks ago, the Internet has been flooded with similar recordings. [ Read More ]
08/21/2014

Cellcom Israel Aims to Improve the Quality of Contact Center Customer Experiences

Cellcom Israel looks to improve contact center experiences in line with Israeli Ministry of Communications (MOC)concerns. [ Read More ]
08/20/2014

Rimini Street Honored with Stevie Awards for Outstanding Customer Service and Communications

Enterprise software support services firm Rimini Street wins three Stevie Awards for outstanding customer experiences. [ Read More ]
08/20/2014

Avaya and T-Systems Expand Relationship

Avaya partnership extends Avaya UC and contact center capabiliteis across Europe. [ Read More ]
08/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!