Contact Center Solutions Featured Article

Altitude Opens New Office in Dusseldorf to Tap Opportunities in German Contact Center Market

November 13, 2012

According industry estimates, Germany has the largest contact center market in the Eurozone. With almost 7,000 contact centers nationwide, the sector has recorded a 10 percent annual agent growth rate over the past 10 years. Keen on grabbing the opportunities in this high growth market, the contact center technology firm, Altitude Software (News - Alert) has adopted a long term strategy exclusively for the German markets.

As part of this, the company has recently opened a new office in Dusseldorf and restructured its sales team with the appointment of contact center industry veteran, Miguel Lopes to lead the company’s new sales, partner and customer support team for Germany, Austria and Switzerland. A new account manager-- Mark Gutmann – was also appointed.

The opening of new office in the heart of Germany marks a new milestone for the company. A direct presence in the country and German speaking workforce are sure to help the company gain a better market reach in the DACH regions. The company is now better equipped to extend its support to the growing customer base and partner network in German-speaking countries.

So far, the company led its European operations from a centrally located office in Brussels. The company’s client portfolio includes high profile contact center customers and partners such as avocis, Teleperformance (News - Alert), and Transcom Worldwide. The latest expansion move is aimed at enhancing the company’s delivery capabilities in an industry that is seemingly on the lookout for agile software solutions. Altitude anticipates a huge acceptance for its modular software suite, Altitude uCI. This software solution, according to its maker, is able to manage all customer interactions and unify all touch points throughout the organization in an open, platform-independent solution, based on standards.

As part of its long term strategy in Europe, Altitude Software had recently acquired majority stake in Sweden-based Software-as-a-Service company, ASP Nordic. Born out of this acquisition is a new venture called Altitude Cloud, which focuses on delivering  next generation contact center cloud solutions, with an initial focus on Scandinavia and a phased global roll-out.

Few months back, Altitude Software unveiled Altitude vBox 4.0, a new version of Altitude's full-featured SIP Server that is optimized to enable organizations of all sizes to deploy multimedia IP contact center solutions on a short timeframe.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!