Contact Center Solutions Featured Article

BluIP Joins EchoPlace to Improve Working Efficiency and Boost Customer Experience

November 08, 2012

A company specializing in cloud-based contact centers, Echopass Corporation, announced that enterprise BluIP has joined the program of EchoPlace Partnership. While improving working efficiency, facilitating time and promoting the corporate legacy assets, Echopass and its partnership network aim at providing solutions that boost customer experience and retention rates.

Thanks to the collaborated BluIP's Hosted PBX (News - Alert) services, at a fraction of the cost of a classical PBX, it delivers a full cloud-based telephony system and removes the cumbersome procedures of acquiring and maintaining an expensive on premises-inbuilt PBX.

BluIP Hosted PBX delivers boosted capabilities in business telephony applications, but is arranged and kept in a safe cloud industry. Corporate customers can get their whole customer support and contact center engines cloud-connected, paired with Echopass in a resilient solution. A broad spectrum of versatility, scalability and much less TCO operational benefits are provided by the combined cloud-based tool.

"Having conjoined efforts with EchoPlace, we're capable to extend the reach for Hosted PBX deep into the large corporations segment, and work together with the market leader for managed and cloud-based call center," commented Jacob Lee, senior VP of Business Development at BluIP.

David Tso, senior VP, Product and Strategy at Echopass, stated that for an integrated customer product, its EchoPlace Partner Network keeps the growing rate through carefully chosen best in breed partners who know the cloud environment and deliver complementary services. With both the call center and PBX managed in the cloud, BluIP assists in addressing the demands of big enterprises who seek a more cloud-based environment.

To deliver their collaborated applications to large enterprises, Echopass along with the BluIP have already worked together to replace the legacy premises based ones, as well as PBX hardware with a mighty cloud-based environment.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!