Contact Center Solutions Featured Article

BluIP Joins EchoPlace to Improve Working Efficiency and Boost Customer Experience

November 08, 2012

A company specializing in cloud-based contact centers, Echopass Corporation, announced that enterprise BluIP has joined the program of EchoPlace Partnership. While improving working efficiency, facilitating time and promoting the corporate legacy assets, Echopass and its partnership network aim at providing solutions that boost customer experience and retention rates.

Thanks to the collaborated BluIP's Hosted PBX (News - Alert) services, at a fraction of the cost of a classical PBX, it delivers a full cloud-based telephony system and removes the cumbersome procedures of acquiring and maintaining an expensive on premises-inbuilt PBX.

BluIP Hosted PBX delivers boosted capabilities in business telephony applications, but is arranged and kept in a safe cloud industry. Corporate customers can get their whole customer support and contact center engines cloud-connected, paired with Echopass in a resilient solution. A broad spectrum of versatility, scalability and much less TCO operational benefits are provided by the combined cloud-based tool.

"Having conjoined efforts with EchoPlace, we're capable to extend the reach for Hosted PBX deep into the large corporations segment, and work together with the market leader for managed and cloud-based call center," commented Jacob Lee, senior VP of Business Development at BluIP.

David Tso, senior VP, Product and Strategy at Echopass, stated that for an integrated customer product, its EchoPlace Partner Network keeps the growing rate through carefully chosen best in breed partners who know the cloud environment and deliver complementary services. With both the call center and PBX managed in the cloud, BluIP assists in addressing the demands of big enterprises who seek a more cloud-based environment.

To deliver their collaborated applications to large enterprises, Echopass along with the BluIP have already worked together to replace the legacy premises based ones, as well as PBX hardware with a mighty cloud-based environment.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014

FCC Issues Report on April 911 Outage

911 service are one of those things that people expect to be there when they need it. An outage in April of this year knocked out 911 service to 11 million people, and the Federal Communications Commission has released a damning report, according to Threatpost. [ Read More ]
10/23/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!