Contact Center Solutions Featured Article

Ivytalk Enables Customer Engagement through Various Communication Channels

November 08, 2012

While modern day communication technology is making life easier, it’s making life difficult for companies involved in marketing communications.

Since customers these days are using so many forms of communication, companies have a hard time deciding which communication platform to use for their own purposes.

Ivytalk, from Ivycorp, claims to solve this problem by enabling customer engagement depending on the customer's technology preferences.

Ivytalk Reach offers interactive, multichannel, mobile customer communication. A user can begin a conversation in real time, or respond instantly with the help of Reach. Input and contact information can be easily captured.

With the Ivytalk messaging platform, direct communication with individual customers or large groups is entirely possible.

New users can select any channel and current users may be added to the group. With the help of their preferred channel, text (SMS), e-mail, mobile app, Facebook (News - Alert) or Twitter, a single message can be sent to all members of the group.

This allows users to reply to messages on any channel.

To enable customer support, mobile marketing, lead generation, visitor engagement and also customized interactions, Reach can be utilized to improve current applications by adding two-way text (SMS), e-mail and social channels.

“Our deep experience in wireless, software development and operations is well suited to delivering innovative solutions to our partners and customers. We are looking forward to developing new relationships as a result of this show," stated Mary Jesse, CEO at Ivycorp.

Recently, American Messaging Services, LLC partnered with Ivycorp, to assist people in improving their next-generation messaging software solutions. Headquartered in Lewisville, Texas, American Messaging is the second-biggest wireless messaging and paging company in the United States. It serves almost 1.0 million customers.

Ivycorp’s various multichannel Software-as-a-Service (SaaS (News - Alert)) communication and collaboration technology combines well with the AMS nationwide important messaging network.

Edited by Braden Becker

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