Contact Center Solutions Featured Article

Four of Five Stanislaus County Republican Officials Vote in Favor of Jobs

November 07, 2012

Thousands of people are unemployed in California’s Stanislaus County, leaving the Stanislaus County Board of Supervisors facing a moral dilemma: should they put aside their political leanings in the interest of 140 new jobs?

County officials had to decide whether it was more important to maintain their political values or to allow the county to become a regional call center to answer questions about the healthcare benefits available under Obama’s healthcare mandate. 

For them, it came down to whether or not they should do what they considered the “wrong” thing for the right reason: bringing jobs to their area.

California is poised for three ObamaCare call centers: one in Southern California, one in Sacramento, and a third “hybrid state-county state center.” If selected, Stanislaus County would become the third call center – the hybrid. Stanislaus County may have a leg up on the competition from other California counties, as they have demonstrated experience in this area through the call center that aids applicants for Cal Fresh, CalWORKS and Medi-Cal.


Image via Shutterstock

Tuesday, four of the five conservatives serving on the County Board of Supervisors – Dick Monteith, Bill O’Brien, Vito Chiesa and Terry Withrow – decided to vote in favor of jobs. The new call center would be financed by state and federal dollars, bringing much-needed jobs to the area. 

Jim DeMartini maintained that the county should focus its interest on jobs in the private sector.

Regardless of how citizens feel about Obama’s healthcare plan and what it will mean for them, these new call centers will provide relief for many jobless individuals. Though it’s easy to see why some politicians would be reticent to bid on such a contract, giving up jobs for one’s county will not stop the laws from going into effect, and there will be many counties with jobless workers clamoring to become a new call center.



Article comments powered by Disqus

Related Contact Center Solutions Articles

Looksery Enables Face to Face Communication Capabilities for Call Centers

Now call centers can handle calls face to face (though avatars) with their customers. Looksery, a company that provides face tracking and modification technologies for real-time video messaging, has made its unique technology available for call centers. This software takes the call center communication to the next step by providing the much needed personal visual interfaces to the entire call process. [ Read More ]
08/01/2014

China Mobile Jiangsu Selects Nuance Communications

China Mobile Jiangsu Branch has selected Nuance's speech and Natural Language Understanding (NLU) technology as to enhance the experience of callers who need service support from the company. [ Read More ]
08/01/2014

Israel HFC Call Center Fields Citizen Concerns Amidst Rocket Fire

The Home Front Command call center is a bastion of safety and information for Israeli residents in this current time of fighting with groups such as Hamas and the rocket fire pummeling the country. [ Read More ]
08/01/2014

Acqueon U-Nexis Now Integrates with UCCX 10.5

Acqueon Technologies is a developer of software solutions for the customer collaboration industry. The company recently announced the availability of its U-Nexis, an outbound solution for the new Cisco Unified Contact Center Express 10.5 platform. [ Read More ]
07/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!