Contact Center Solutions Featured Article

Consulting-Portal's ITSM Products and Services Now Available under the Navvia Brand

November 02, 2012

Consulting-Portal has long been known for its flagship IT Service Management (ITSM) software, ITOptimizer. Built on real world ITSM consulting experience, ITOptimizer is claimed to make assessment, designing and governing of IT process easier and cost-effective for the companies.

With access to a variety of templates including ITIL, CobiT and ISO 2000, IPOtimizer, according to its maker, is capable of accelerating the clients' overall service management program. With an aim to reflect its continuous efforts at evolution and improvements, Consulting-Portal has rebranded this highly successful ITMS product as Navvia.

As a comprehensive ITSM solution, new Navvia will incorporate the company’s proven ITSM services along with ITOptimizer. This lightweight and easy to use solution has been designed to take the complexity out of IT and Business Process Management, according to its maker.

“Navvia comes from the root words NAVIGATE and VIA (News - Alert), and reflects our passion for helping organizations steer towards successful business outcomes through our products and services. Navvia also reflects the maturing of our products and services beyond IT Service Management into other areas of our client's business,” CEO of Consulting-Portal David Mainville noted in a statement.

The company representatives said that Navvia remains a part of Consulting-Portal and as such the Current customers will continue to receive the same service and support delivered by the company.

Navvia incorporates 4 tools:

  • Survey – evaluate the health of existing processes and quickly identify improvement opportunities
  • Design – Build, improve, document and communicate processes visually and dynamically
  • Verify – Establish controls and confirm process compliance through the completion of governance tasks and the collection of evidence
  • Learn – Expand your know-how through a curriculum of free courses helping you take a "DIY" approach to process management

In May this year,   Consulting-Portal announced the version 2.2 of ITOptimizer. In its latest version, this SaaS (News - Alert)- based Business Process Management (BPM) software included four modules; the assessment module that assesses the maturity of ITSM processes; the process modeler that enables users to design and document both ITSM processes and Business processes; the governance module allows monitoring process compliance through the assignment of tasks and the collection of evidence; and the education module provides access to a curriculum of free ITSM courses. The software also comes loaded with ITIL and COBIT process templates.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!