Contact Center Solutions Featured Article

Innotrac among finalists for TAG Impact Awards

October 23, 2012

Innotrac Corporation, a commerce provider integrating digital technology, fulfillment and contact center solutions, was recently recognized as a finalist in the Corporate Internal Software Development category of The Technology Association of Georgia (TAG) Impact Awards. 

Innotrac’s proprietary application, Command Center suite was selected as one of the top five finalists out of 100 nominated companies. The technology allows customers to route orders based on complex business rules. It also provides clients real-time visibility into their program. 

Customers can access their information about the program via the Web at any time. Standard and custom online reporting provides them with information to help them manage the business.

"We are very excited to be recognized by TAG as a leader in technology," said Ed Ringer, CIO at Innotrac. "Georgia is home to several Fortune 500 companies, so it's an honor to be included. We continually strive to develop technology that provides the best service levels to our clients and their customers. Freight costs have a big impact on our clients' profitability, and the consumer experience extends all the way through fulfilling an order. Our team exemplifies Innotrac's commitment to being a best-of-breed organization."

Innotrac has an integrated network of eight fulfillment centers, along with a contact center in N. America. Founded in 2011, Innotrac Europe GmbH has a network of fulfillment centers, contact centers and returns processing facilities with operations in the U.K., Germany, France, Denmark, Sweden, Poland, Austria, Italy, Switzerland and the Netherlands.

The company recently announced summary results of its latest SmartHub eCommerce benchmark analysis, which was based on a sampling of orders placed in June of this year. SmartHub, Innotrac's proprietary benchmarking tool, provides clients and strategic partners with intelligence and analysis of the online retail purchase cycle.

The current release evaluated over 100 leading merchants across 56 data points, tracking the entire eCommerce experience from ordering, to shipping, packaging, customer service and returns.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!