Contact Center Solutions Featured Article

Orange Business Services to Expand Its International Contact Center Presence

October 22, 2012

Orange (News - Alert) Business Services, the business services arm of France Telecom, has announced that it plans to expand and alter its international contact center footprint. The company, a global integrator of communications solutions for multinational corporations, plans to double its international contact center revenue over the next three years.

“Profitable customer relationships are business critical,” said Vivek Badrinath (News - Alert), CEO of Orange Business Services, in the announcement.

“New communications channels are emerging as a complement to voice. These new channels are expected by Generation Y, and companies have to reinvent the way they communicate with their customers in order to meet this expectation. Many companies face increasing cost pressures and need to limit investments while differentiating through best-in-class services. We believe that cloud-based contact center solutions provide a powerful business tool to accompany multinationals’ rapid expansion in new territories.”

Orange Business Services (News - Alert) is enhancing its contact center portfolio with a cloud-based solution called Flexible Contact Center. Available in 110 countries and territories, Flexible Contact Center is a scalable and secure multichannel contact center solution. Since this solution is cloud-based, CAPEX is minimal; companies pay as they grow; and there is no technical maintenance.

"Flexible Contact Center provides companies with all the benefits of a cloud-based contact center solution," said Béatrice Felder, vice president of Customer Contact Solutions at Orange Business Services. “Our objective is to support companies' expansion, from medium-sized companies to multinationals, both on domestic and international markets while providing a best-class and personalized customer experience.”




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!