Orange Business Services, the business services arm of France Telecom, has announced that it plans to expand and alter its international contact center footprint. The company, a global integrator of communications solutions for multinational corporations, plans to double its international contact center revenue over the next three years.
“Profitable customer relationships are business critical,” said Vivek Badrinath, CEO of Orange Business Services, in the announcement.
“New communications channels are emerging as a complement to voice. These new channels are expected by Generation Y, and companies have to reinvent the way they communicate with their customers in order to meet this expectation. Many companies face increasing cost pressures and need to limit investments while differentiating through best-in-class services. We believe that cloud-based contact center solutions provide a powerful business tool to accompany multinationals’ rapid expansion in new territories.”
Orange Business Services is enhancing its contact center portfolio with a cloud-based solution called Flexible Contact Center. Available in 110 countries and territories, Flexible Contact Center is a scalable and secure multichannel contact center solution. Since this solution is cloud-based, CAPEX is minimal; companies pay as they grow; and there is no technical maintenance.
"Flexible Contact Center provides companies with all the benefits of a cloud-based contact center solution," said Béatrice Felder, vice president of Customer Contact Solutions at Orange Business Services. “Our objective is to support companies' expansion, from medium-sized companies to multinationals, both on domestic and international markets while providing a best-class and personalized customer experience.”