Contact Center Solutions Featured Article

NAVIS Restructures Reservation Call Center Services, NAVIS RezForce

October 22, 2012

Call center clients of NAVIS will realize increased benefits from new focus on regionalization.

NAVIS, a provider in reservation sales systems for the North American lodging industry, recently announced a major restructuring of NAVIS RezForce, its Reservation Call Center service.

It is being restructured to a type of regional model, where reservation agents specialize to become skilled representatives for the specific regions of the country.

With the specialization of regional NAVIS agents, NAVIS RezForce, clients will begin to realize increased leisure revenue and higher reservation conversions. Since the agents focus on the NAVIS clients in their region, they provide more help to the caller given their knowledge of the local regions which results in a higher customer satisfaction.

Matt Juarez, vice president of operations, claims that no other company other than NAVIS RezForce offers such a quality of service, they increase call conversions, establish powerful outbound leisure sales strategies and a higher ROI to the lodging industry. Juarez went on to add that their agents were highly motivated, trained and measured and provide 24/7 reservation call center services. He also said that with the new emphasis on regionalization, NAVIS RezForce would set a precedent for others to follow.

NAVIS, an Oregon company, has specialized in helping North American lodging providers increase leisure revenue through the use of a proven reservation sales system for the last 25 years.

NAVIS also recently announced that they have been chosen by The Oregonian newspaper as 1 of the 60 Top rated Workplaces in the state of Oregon. Of the 939 companies that were invited to participate in the statewide overview, NAVIS was ranked #22 in the small organization group in the state, and is the highest rating modest business in the Central Oregon location.




Edited by Brooke Neuman

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