Contact Center Solutions Featured Article

Moneris Solutions and Semafone Ltd Partner for Secure Contact Center Payment Solution

October 18, 2012

Toronto-based Moneris Solutions, Canada's largest credit and debit card processor, is announcing a new partnership with Semafone Limited, a U.K.-based company that provides contact center payment security software solutions. Under the terms of the partnership, the two companies plan to deliver Payment Card Industry Data Security Standards (PCI (News - Alert) DSS) compliant solutions for contact centers.

The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle cardholder information for the major debit, credit, prepaid, e-purse, ATM, and POS cards. The standard, which was defined by the Payment Card Industry Security Standards Council, was created to increase controls around cardholder data to reduce credit card fraud through data exposure.

The partnership will combine Moneris' PCI Compliant eSelectPlus enterprise payment platform with Semafone's patented technology to provide cardholders with the same confidence and security when completing credit card transactions over the phone that they would experience in traditional retail and e-commerce transactions. 

"Although e-commerce is increasingly popular in the retail sector, merchants and consumers still value the one-on-one customer engagement of contact centers, as demonstrated through consistent transaction volumes in this payment channel," said Jeff Guthrie, Chief Sales and Marketing Officer at Moneris, in a statement announcing the partnership.

 "Moneris' partnership with Semafone is a crucial step in providing confidence to consumers that contact center engagement is a safe, secure and trustworthy payment- processing option. We are always looking for solutions that will bring value to our merchants, and this partnership addresses the real issues our customers face in this space."




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!