3CLogic, a company that offers cloud based inbound and outbound customer interaction channels, recently announced that it has signed a partnership agreement with IRT, a company that provides its clients with dedicated, shared and hybrid call center outsourcing solutions. According to the terms of the agreement, IRT will provide extensive sales training services to 3CLogic customers looking to ramp up their contact center business.
IRT offers outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, e-mail and live agent chat services. The company administers comprehensive training and certification programs to ensure that all CSRS are equipped to handle all customer support inquiries and issues.
Dick Eychner, president and CEO of IRT, stated, “We are proud to partner with 3CLogic to provide our mutual customers with two top-of the-line solutions that lower operating costs and raise CSR efficiencies. 3CLogic’s Cloud based Contact Center software paired with our extensive CSR training programs offers businesses a real competitive advantage."
3Clogic provides cloud based contact center services which allow companies have more accurate and timely information about their prospect or customer, and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. The 3CLogic hosted solution is designed to minimize the investments, maximize the flexibility and optimize agent performance
“3CLogic is thrilled to offer our customers, IRT’s results maximization services to maximize their CSR performance and skills," said Raj Sharma, president and CEO of 3CLogic. “By partnering with IRT, we can now go a step beyond providing our customers with just a top of the line Contact Center Solution, but also refer them to one of the best leadership teams in the industry."