Contact Center Solutions Featured Article

3Clogic Partners with IRT

October 17, 2012

3CLogic (News - Alert), a company that offers cloud based inbound and outbound customer interaction channels, recently announced that it has signed a partnership agreement with IRT, a company that provides its clients with dedicated, shared and hybrid call center outsourcing solutions. According to the terms of the agreement, IRT will provide extensive sales training services to 3CLogic customers looking to ramp up their contact center business.

IRT offers outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, e-mail and live agent chat services. The company administers comprehensive training and certification programs to ensure that all CSRS are equipped to handle all customer support inquiries and issues.

Dick Eychner, president and CEO of IRT, stated, “We are proud to partner with 3CLogic to provide our mutual customers with two top-of the-line solutions that lower operating costs and raise CSR (News - Alert) efficiencies. 3CLogic’s Cloud based Contact Center software paired with our extensive CSR training programs offers businesses a real competitive advantage."

3Clogic provides cloud based contact center services which allow companies have more accurate and timely information about their prospect or customer, and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. The 3CLogic hosted solution is designed to minimize the investments, maximize the flexibility and optimize agent performance

“3CLogic is thrilled to offer our customers, IRT’s results maximization services to maximize their CSR performance and skills," said Raj Sharma (News - Alert), president and CEO of 3CLogic. “By partnering with IRT, we can now go a step beyond providing our customers with just a top of the line Contact Center Solution, but also refer them to one of the best leadership teams in the industry."




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates. [ Read More ]
08/21/2014

What To Do When Your Customer Experience is Unsatisfactory

Ever since the recording by an angry Comcast customer of his less-than-wonderful attempt to just cancel his cable service went viral a few weeks ago, the Internet has been flooded with similar recordings. [ Read More ]
08/21/2014

Cellcom Israel Aims to Improve the Quality of Contact Center Customer Experiences

Cellcom Israel looks to improve contact center experiences in line with Israeli Ministry of Communications (MOC)concerns. [ Read More ]
08/20/2014

Rimini Street Honored with Stevie Awards for Outstanding Customer Service and Communications

Enterprise software support services firm Rimini Street wins three Stevie Awards for outstanding customer experiences. [ Read More ]
08/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!