Contact Center Solutions Featured Article

3Clogic Partners with IRT

October 17, 2012

3CLogic (News - Alert), a company that offers cloud based inbound and outbound customer interaction channels, recently announced that it has signed a partnership agreement with IRT, a company that provides its clients with dedicated, shared and hybrid call center outsourcing solutions. According to the terms of the agreement, IRT will provide extensive sales training services to 3CLogic customers looking to ramp up their contact center business.

IRT offers outsourced CRM, customer contact programs and call center services, including inbound and outbound voice, e-mail and live agent chat services. The company administers comprehensive training and certification programs to ensure that all CSRS are equipped to handle all customer support inquiries and issues.

Dick Eychner, president and CEO of IRT, stated, “We are proud to partner with 3CLogic to provide our mutual customers with two top-of the-line solutions that lower operating costs and raise CSR (News - Alert) efficiencies. 3CLogic’s Cloud based Contact Center software paired with our extensive CSR training programs offers businesses a real competitive advantage."

3Clogic provides cloud based contact center services which allow companies have more accurate and timely information about their prospect or customer, and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. The 3CLogic hosted solution is designed to minimize the investments, maximize the flexibility and optimize agent performance

“3CLogic is thrilled to offer our customers, IRT’s results maximization services to maximize their CSR performance and skills," said Raj Sharma (News - Alert), president and CEO of 3CLogic. “By partnering with IRT, we can now go a step beyond providing our customers with just a top of the line Contact Center Solution, but also refer them to one of the best leadership teams in the industry."




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!